Customer Service Manager

Job Description

Our client, a international wood products manufacturer located in Lexington, NC, has immediate opening for an experienced Customer Service Manager

Duties : What you will do

  • Inspire, motivate, develop, & direct the Customer Service Team.
  • Partner with Senior Leadership and Sales teams.
  • Lead initiatives to ensure exceptional customer experience.
  • Develop and implement customer service policies and procedures.
  • Develop thorough product knowledge with ability to transfer information to team.
  • Manage complex and escalated customer complaints and service issues.
  • Plan, prioritize, and delegate work tasks to optimize workflow.
  • Develop and maintain customer service performance metrics.
  • Implement strategies to ensure error free data entry of customer orders.
  • Verify customers receive immediate order acknowledgements and orders keyed within 24 hours.
  • Interact with customers by phone, email and/or in person to receive orders, cancellations, and changes for product or to clarify needs/requirements.
  • Serve as a liaison between customer, manufacturing, and sales team.
  • Communicate changes, delays, requests, etc. to sales representatives and customers as needed.
  • Manage backlog and special request and ensure adequate follow up is provided.
  • Share in responsibilities of keying orders, print and distribute production paperwork as required.

Required Qualifications: What you will need:

  • 5 + years Customer Service experience
  • 5 + years proven leadership
  • Manufacturing environment experience
  • Proficient in Microsoft Outlook, Excel, & Word
  • Understanding of inches and/or millimeters
  • Familiar with reading/interpreting customer drawings

Qualifications that will put you ahead:

  • College degree
  • 10+ years proven leadership
  • Experience in Cabinet Manufacturing or Wood Manufacturing environment
  • Experience with MS Dynamic NAV
Salary in the $40K plus range with excellent benefits.

For consideration please submit resume and salary requirements to ken@northpointsearchgroup.com



Click here to apply online

Details

Location
Lexington NC
Date Posted
1/09/2020