Customer Service Manager

Job Title: Customer Service Manager
Location: Dallas, TX
Employment Type: Full-Time

About the Role
This position is ideal for a proactive leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences. You will manage a growing customer service team, implement efficient processes, and collaborate across departments to ensure smooth operations.

Position Overview
The Customer Service Manager will lead and optimize the customer service department, ensuring timely and accurate communication with clients, managing order processes, and maintaining high standards of customer satisfaction. This role is critical in shaping procedures, fostering collaboration across departments, and driving operational excellence.

Key Responsibilities (Required)

• Oversee daily operations of the customer service team (currently 2 team members, with plans to expand).
• Ensure timely responses to customer inquiries and proactive communication regarding order status, delays, and resolutions.
• Implement and enforce customer service procedures and best practices.
• Monitor and manage customer backlogs, ensuring accurate reporting and timely updates.
• Collaborate with other departments (e.g., shipping, production) to resolve issues and maintain smooth workflows.
• Train and mentor team members to enhance performance and accountability.
• Maintain accurate estimates and ensure proper setup for customer orders.

Preferred Qualifications

• Experience with Amtech software.
• Background in scheduling and order management.
• Proven ability to work independently with minimal supervision.
• Strong interpersonal skills and ability to build collaborative relationships across departments.
• Demonstrated stability in previous roles (long tenure is a plus).
• Ability to adapt and wear multiple hats in a growing organization.

Required Qualifications

• Minimum of 3–5 years in a customer service leadership role within manufacturing or distribution.
• Strong organizational and problem-solving skills.
• Excellent communication skills, both verbal and written.
• Ability to manage multiple priorities in a fast-paced environment.

Compensation & Benefits

• Base Salary: $85,000 – $100,000 annually (depending on experience).
• Bonuses/Incentives: Performance-based bonus opportunities.
• Benefits Package:
  • Comprehensive health insurance (medical, dental, vision).
  • 401(k) retirement plan with company match.
  • Paid time off (vacation, holidays, sick leave).
  • Career growth opportunities (potential for advancement to Sales Management or General Management roles).
  • Employee assistance programs and other perks.

Why This Opportunity?

• Be part of a growing organization where your contributions shape the culture and success of the team.
• Opportunity to lead a department and implement impactful processes.
• Collaborative environment that values initiative and teamwork.
• Long-term career growth potential.