Location
Penn Yan NY
Job Type
Full-Time Regular

Job Title: Patient Access Team Lead

Location: Penn Yan

Shift: Full-time days (5x8s/40 hours per week) Mon-Fri scheduled between 6:30am - 4:30pm

Reports to: Patient Access Manager

Education Requirements: Minimum: High school education or equivalent Preferred: Bachelor's degree

License/Certification Requirements: None

Experience Requirements: Minimum: Two years Patient Access or Patient Financial Services experience. Knowledge of insurance and regulatory requirements and medical terminology to include CPT and ICD10. Experience with front end collections, strong analytical and problem-solving skills Preferred: Previous leadership experience

Other Requirements: Minimum: Strong written and verbal communication skills. Ability to handle confidential information with discretion and deal with the public in a professional and courteous manner. Ability to meet deadlines, manage multiple priorities, and enhance the spirit of teamwork through effective role modeling. Preferred: Experience with Microsoft Office products including Word and Excel

Essential Job Functions:

  • Demonstrates proficiency in operating systems and software; serves as a super user and ensures computers and applications are operational and accessible to staff

  • Provides employee training on job duties, policies, procedures, cash collection, and regulatory requirements; assists the Manager with ongoing training programs and performance improvement initiatives

  • Communicates with employees in a fair, positive, and constructive manner regarding performance and compliance; provides input for performance evaluations

  • Ensures departmental policies, procedures, regulatory requirements, and established objectives are consistently followed and achieved, with emphasis on productivity, efficiency, accuracy, and timely completion of duties

  • Ensures referrals and authorizations are secured timely, and registrations accurately capture patient demographic, social, and financial information across all registration areas

  • Ensures registration processes support timely filing and minimize denials, penalties, and revenue loss; utilizes reports and logs to monitor performance and identify opportunities for improvement

  • Collaborates with Patient Financial Services, Care Management, registration and laboratory areas, scheduling, physician offices, and other departments to resolve process issues and streamline operations

  • Identifies and implements improvements to registration and cash collection processes, including staff performance incentives, and ensures Access staff have the knowledge and tools needed to meet payer and regulatory requirements.

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