Our Client in the BPO Industry are looking for vibrant Executives to join their growing team.
Job Location: Cape Town CBD Area
As an executive, you will handle majorly inbound and outbound (small ratio) calls for new and renewal of existing business.
Job Responsibilities: Operations:
Ensure a positive customer experience. Maintains in-depth knowledge of customer needs
Promotes and maintains a positive, professional image of the company
Issue Resolution: Investigates and resolves customer issues as required
Communication: Excellent written and verbal communication is essential
You Are Responsible for:
Handle majorly inbound and outbound (small ratio) calls for new and renewal of existing business
Process new business, renewals, amendments and cancellation of policies and change details as needed
Identify customer’s need, clarify information, research every issue and provide solutions and/or alternatives
Maintain accuracy of customer data
Manage and resolve customer complaints and also identify & escalate priority issues
Follow up on customer calls wherever necessary
Achieves operational metrics / SLAs by adhering to the call and customers’ account handling policies and procedures to meet or exceed client’s expectations
Understand Operations and Corporate Compliance, Policies and Procedures and Best Practices when conducting business with customers
Participate in weekly and monthly coaching Delivery of clients expectations
Stay abreast of ongoing training associated with role and business unit objectives
Other duties as outlined by leadership
Strong interpersonal relationships - Required
Demonstrated reasoning skills - Required
Strong ability to communicate at all levels with clarity and precision, both written and verbal - Required
Ability to adapt in a changing work environment - Required
Computer skills, including MS Word, Outlook, Share Point, etc. - Required
Minimum of Matriculate or must have completed 12 years of education
Work Experience Requirements:
0-2 years of experience in insurance claims
Clear Credit Record - None Neg
Clear Criminal Record - None Neg
Must be willing to work shifts - None Neg
Must have passed Grade 12 - None Neg
Punctuality is a must
Basic salary of R 6500.00
Shifts and benefits:
Rotational Shifts in a 24/7 Working Environment (Between 9am & 10pm)
Incentives and night shift allowance
Medical Aid contribution
Nurse on site
Free gym membership
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201576 subject heading or email body.
Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position.
We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.
Should you require any additional information give us a call on 021 012 5566.