Our Client is looking for a bright individual to join their team.
Main areas of responsibility:
Take incoming calls from clients - Account owners, l Financial Advisors and prospects. Making outgoing (follow-up calls) is also a function of the role
Handle requests/problems for customers; investigate the situation, determine appropriate course of action and follow through with the customer on resolution
Provide case information and assist with online access
Strive to exemplify clients core value of providing world class customer service in every customer interaction
Responsible for possessing a high level of technical knowledge regarding components of multiple products that are serviced by the client
Use computerized system for tracking, information gathering, providing information, referrals, and routine troubleshooting
Meets or exceeds daily productivity standards in line with set quality standards and meets all service level timelines
Motivate and support co-workers to attain team and department goals
Use feedback to identify opportunities for continual performance improvement
Display flexibility for other issues/tasks as they arise
We are a large augmented team and after probation is passed, we would expect cross training into the other areas of the team.
Undergraduate - With minimum of 2 years of College Education or equivalent work experience
Work Experience Requirements:
Candidate should have a minimum of 12 months of work experience in a BPO environment. However, candidate with no experience may be considered for the job if the skill matrix shows an above average score
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201813 subject heading or email body.
Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position.
We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.
Should you require any additional information give us a call on 021 012 5566.