Job Description

Job Purpose:

Are you as passionate about customers as we are?

Do you have strong interpersonal skills, enthusiasm for speaking with people, and a mind for problem-solving? If you love interacting with other people, this is the role for you!

Our Customer Care Agents take pride in providing the best customer service support by handling external customer queries and concerns with the highest degree of courtesy and professionalism, to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

We believe in empowering each individual to develop their own skills and talents to build their own success. Our employees are encouraged to recommend innovative business and operational ideas. We strive to make each employee's journey to success as exciting and engaging as possible.

Query Resolution

  • Enhance the overall customer experience and ensure customer satisfaction and turnaround time on queries
  • To take inbound calls from customers regarding sales, product queries and complaints and to assist the customers with every request
  • Offer solutions with the objective of retaining customers, and initiate corrective action as needed
  • Reporting
  • Provide accurate feedback from issues arising from inbound calls ensuring first call resolution within service level agreements
  • Support Team Leaders with various daily reports to networks
  • Analyse data and report on trends and anomalies within each segment of the business unit
  • Liaise with service providers, networks, and 3rd parties around escalated queries to ensure all queries are resolved within the agreed time frames
  • Do you have a matric qualification?
  • Do you have a minimum of 1-year customer care experience within an inbound call centre, or customer care environment?
  • Great listener, and even greater communicator – does this sound like you?
  • Are you all about the detail in administration?
  • Do you know your way around MS. Excel and Word?
  • Do you have broadband experience (FLTE)?
Working hours: 8am to 5:30pm Monday to Friday and every second Saturday from 8am to 1pm

Salary: R6500 per month, plus incentives linked to performance KPI's

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202284 subject heading or email body.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its’ appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email


Employee Type
Full-Time Regular
Cape Town Western Cape
Min Salary
0.00 ZAR
Max Salary
0.00 ZAR