Customer QE

Quality Engineer – Customer Service/Warranty Tier 1 Auto Supplier Metro Detroit

Company Overview

This company is a privately-owned global organization that manufactures electromechanical components for the automotive industry. The company has been in business for over 75 years, supplying world-class automotive products to OEMs and tier-one suppliers across the globe. They are extremely stable, maintaining a very low debt, and continue to experience tremendous growth.

Position Overview

The Quality Engineer – Customer Service/Warranty is responsible for improving and maintaining customer satisfaction by communicating with customers and production facilities to improve product quality.

Responsibilities

• Establish customer contact to obtain customer issues and concerns, and communicate concerns with appropriate departments
• Maintain records of customer concerns and corrective actions
• Act as liaison between customers and the company
• Develop and initiate standards and methods for inspection, testing, and evaluation during the event of a rework/sorting activity after a customer complaint is reported and a clean point is not yet defined

Background/Experience

• Technical Bachelor’s degree required, BSEE preferred
• 3+ years of automotive Customer Quality experience
• Experience with electronic products
• Experience with OEM Customer portals

• Expertise in problem-solving tools (8D, 5-why, Shainin, Red-X, etc.)

If interested, please apply directly to this posting.