Orlando,
Full-Time Regular
EB-2005946526

Hire Professionals is seeking a detail-oriented and customer-focused Customer Order Specialist for one of our clients in the foodservice distribution industry. This position is responsible for obtaining customer orders in a timely manner, meeting strict deadlines, and providing exceptional customer service throughout every interaction.

The ideal candidate is dependable, efficient, and able to work in a fast-paced environment where accuracy and responsiveness are essential.

Essential Duties & Responsibilities

A teammate in this position must have the ability to:

  • Secure manual food orders and/or process Sourcelink failed calls using JDE and PCM software.
  • Contact customers when automated orders are not received or cannot be secured.
  • Monitor and respond quickly to inbound calls, minimizing customer hold times.
  • Poll automated orders that did not secure during their initial system attempt.
  • Assist customers with issues related to the automated order-taking process, including modem resets or directing them to the appropriate Help Desk.
  • Stay knowledgeable about current promotions, product updates, and item number information to support customer inquiries.
  • Maintain a consistently high level of customer service and professionalism.
  • Ensure deadlines for each Distribution Center are met and all customers receive appropriate attempts to secure their food orders.
  • Process automated orders with exceptions (i.e., those that will not post).
  • Provide phone support to customers and CSR teams regarding item numbers, order additions, or other customer issues.
  • Review unsecured orders before deadline and make a final attempt to secure manual orders.
  • Follow Distribution Center guidelines for the final processing of outstanding orders (duplicate, move to DC, or no order).
  • Ensure all orders are secured before end of shift—regardless of time.

Requirements

A teammate in this position must:

  • Have a High School Diploma or GED.
  • Successfully pass a physical capabilities test, drug screen, and criminal background check.
  • Demonstrate excellent customer service and communication skills.
  • Have strong computer and ten-key skills.
  • Possess strong listening, verbal, and written communication abilities.
  • Have schedule flexibility to support business needs.

Hire Professionals is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.