Customer Experience Specialist/ Dispatcher

Our client, in the Transport and Delivery Service, is seeking to onboard a Customer Experience Specialist/ Dispatcher for their Port of Spain office

Salary: $5,000 – $5,300

Job Summary
Our client is a leading transport and delivery service provider in Trinidad and Tobago, offering e-commerce platforms. They serve over 450 local, regional, and international companies to facilitate shopping, delivery, and pickup services across the country. As part of their mission to deliver a superior customer experience, they are seeking passionate, curious, and team-oriented individuals to join their dynamic team. This role plays an integral part in ensuring efficient operations, supporting both dispatch and customer service functions.

Job Requirements

• Full-time, on-site role located in Port of Spain
• Must be available to work a flexible shift system totaling 40 hours per week, including nights, weekends, and holidays
• Comfortable with prolonged periods of sitting/standing and using a computer or phone for extended periods
• Proficiency with computers, including the ability to navigate multiple tools simultaneously
• Prior customer service experience is preferred

Job Skills and Abilities

• Excellent verbal and written communication skills
• Strong interpersonal skills to effectively engage with customers, restaurant partners, and drivers
• Composed and able to handle difficult or stressful situations with professionalism
• Ability to thrive in a fast-paced environment while maintaining a high level of service quality
• Effective multitasking abilities, with the capacity to prioritize and manage competing tasks
• Strong problem-solving and conflict resolution skills
• Collaborative mindset, with the ability to work in a team and contribute to continuous improvement
• Self-motivated with a positive, optimistic attitude

Job Qualifications

• Minimum of 5 CXC passes, including Mathematics and English
• Computer proficiency is a must
• Prior experience in customer service is preferred, but not mandatory

Job Ref: RM