Position Id

Cultural Navigator - $24.91/hour
Tucson, AZ

This position performs a variety of tasks in case management and in the provision of direct assistance for qualifying refugees enrolled in Temporary Assistance for Needy Families (TANF) and the associate Wilson-Fish Temporary Assistance to Needy Families Coordination (WFTC) Program. Cultural Navigators shall carry a caseload of difficult and complex service coordination and they shall also serve as part of a coordinated care team with the caseworkers at a refugee's sponsoring resettlement agency and collaborate with TANF Jobs contractors. Case management work needed to secure employment for the TANF family unit (e.g. arranging child care or transportation services) may be performed by Cultural Navigators when case management resources from sponsoring resettlement agencies are not available. Cultural Navigators shall also serve as the primary facilitator promoting refugee TANF cases' access to non- refugee specific employment and case management services. Arizona Management System: Engages Arizona Management System such as: standard work, scorecards, visual management, problem solving, huddle board, accountability boards and participation in huddles and reflection meetings. Meet or exceed individual or program performance requirements/expectations. Record-keeping: Completes and maintains accurate records and reports including case notes and client progress for performance and reporting requirements. Communications: Develops and maintains a professional working relationship with program staff, management, and community partners.

Minimum Qualifications

  • In managing cases, establishing and maintaining control over case plans, schedules, timetables, priorities and agenda; Eliciting information and gaining insights into clients and their families through the interview process; Counseling and interacting with refugee families in the context of the program; Communicating verbally and in writing; Establishing and maintaining work relationships with population served; Oral and written communication; Interpersonal relations and cross-cultural communications; Team building, group facilitations and conflict resolution Programmatic evaluation; Using a variety of computer software packages (e.g., Excel, Word, databases, PowerPoint, Google Suite, etc.)
  • one year of experience in work force development; prior work with refugees
  • high school diploma
Preferred Qualifications
  • Verbal skill in one or more languages: Arabic, Spanish, Swahili, Kinyarwanda, Somali, Dari/Farsi is desired.
  • Two years in workforce development for non English speaking populations. Verbal skill in one or more languages: Arabic, Spanish, Swahili, Kinyarwanda, Somali, Dari/Farsi is desired.
  • Bachelors degree in Social work

For more information, contact Christine Hawn at 602 788-5890 ext 123 or email at