Crisis Residential Coordinator for an adult residential provider in Exton, PA.

Exton, PA

Full Time: Monday through Friday 9 AM to 5 PM or 8 AM to 4 PM

Adult voluntary short term residential program serving Chester County residents 18+ in a home like setting fostering wellness and recovery. Program designed as a diversionary alternative to inpatient hospitalization, providing a supportive environment where individuals can develop and achieve personal goals to resolve their crisis and successfully transition back to the community.

Responsibilities:

• Demonstrate knowledge of the organization and management of recovery principles, cultural competency principles, and clinical and/or treatment services for behavioral health clients
• Provide direct supervision to program staff, individually and group-based, regularly
• Maintain 24-hour availability to program staff and management for emergency consultation
• Provide backup supervisory support to other programs, as needed
• Provide direct service to clients as needed
• Ensure all program services are compliant with recovery and cultural competency principles
• Collect outcome data and assess the efficacy of program services
• Provide direct supervisor and the corporate office with a preliminary response to client complaints/grievances
• Conduct continual evaluation of the program and develop strategies to implement performance improvement activities as indicated
• Conduct regular program staff meetings to meet the administrative needs of the program
• Ensure that sufficient in-service training is provided to all program staff, consistent with program and individual staff needs
• Maintain program in full compliance with all applicable licensing standards, contractual requirements, and all agency policies
• Assist supervisor in evaluating program effectiveness and developing annual program plans
• Maintain documentation of program compliance with Performance Improvement indicators, census, and other utilization data
• Stay knowledgeable of all laws, regulations, contractual requirements, and agency policies and procedures governing the operation of their program and standards and ethical principles of the best practice of the behavioral healthcare relevant to their program
• Maintain professional relationships with clients, payers, and community support service representatives and agencies
• Participate in interagency meetings and represent the agency in an effective and professional manner
• Develop formal proposals to meet developing and ongoing program needs
• Ensure program operating costs are within budget and monitor program spending and unnecessary costs
• Maintain effective and efficient communication with direct supervisor and administrative staff, as required
• Become familiar with staff performance evaluation processes and document staff compliance with requisite performance standards
• Maintain compliance with all required training requirements
• Complete all required training as per Professional Development Plan
• Report all incidents through the incident management system in a timely and effective manner
• Be willing to assist with the development of the expansion of services or with the development of new services
• Monitor all inventory of program equipment, furnishings, and other property, reporting any need for replacement or repair in a timely manner
• Obtain and submit all billing forms and all necessary clinical documentation from all staff on the established schedule
• Verify the accuracy of all payroll and billing documentation prior to submission
• Interface with the Accounting Department as needed to resolve billing problems that require program intervention
• Become knowledgeable and provide staff and clients with information regarding access to community resources, facilitating access as necessary or needed.

Minimum Requirements:

Education: Master’s Degree in a clinical behavioral health discipline

Experience: Three years post-degree experience in the behavioral health field, with one year of increasing supervisory responsibility.

Licensure/Certifications: Licensure/Certification Preferred (LPC, LMFT, LCSW)

Details