Counter Sales

Counter Sales Associate — Confidential Search
(HVAC/R Distribution)

Position Overview
Our client, an established HVAC/R distributor, is seeking a Counter Sales Associate to contribute to branch sales growth and profitability by providing prompt, friendly, and professional service to customers in-person, over the phone, and via electronic communications.

Job Details

• Employment Type: Full-Time, Non-Exempt (some overtime may be required)
• Schedule: Monday–Friday, 7:00 AM – 4:30 PM (occasional after-hours/weekends as needed)
• Travel: Occasional, depending on business needs
• Supervisory Responsibilities: None
• Reports To: Branch Manager

Key Responsibilities

Customer Service

• Answers incoming calls, emails, and greets walk-in customers, managing multiple requests simultaneously
• Assists customers with product selection, troubleshooting, and technical questions; identifies alternate/substitute products
• Supports customers with e-commerce and mobile app questions
• Sources products using POS systems, catalogs, websites, and industry contacts
• Enters sales orders, processes returns/warranties per company guidelines
• Follows up promptly on quotes, alternative parts, and delivery timelines
• Builds strong customer rapport and relationships
• Maintains showroom cleanliness and merchandising standards
• Resolves customer complaints professionally, balancing customer needs with business guidelines
• Follows company pricing and credit guidelines

Sales

• Prepares and issues sales quotes, following up to close sales
• Educates customers on product offerings and benefits of shopping with the company
• Proactively recommends additional items and promotions to increase satisfaction and profitability
• Communicates sales leads to outside sales staff and management
• Promotes surplus, discounted, and obsolete inventory to help maintain proper inventory levels

General Responsibilities

• Maintains product/inventory knowledge through training, catalogs, and industry resources
• Assists with receiving, shipping, and general warehouse duties
• Maintains organized records and completes paperwork accurately and on time
• May represent the company at trade associations, events, and local chapters

Qualifications

• High school diploma or GED with 2+ years of related HVAC/R industry experience (or equivalent combination of education/experience)
• 2+ years as a Sales Associate in HVAC/R or similar industry preferred
• Strong customer service, multitasking, and problem-solving skills
• Proven sales strategy application and relationship-building skills
• General knowledge of HVAC/R products and industry
• Math skills including margin, discount, and percentage calculations
• Proficiency with POS systems and web-based research tools
• Ability to work independently and collaboratively

Physical Requirements & Work Environment

• Standing/walking on hard surfaces for the majority of the workday
• Regular reaching, climbing, balancing, stooping, kneeling, crouching
• Frequent lifting/carrying up to 50 lbs, with occasional lifting up to 70 lbs
• Work performed in a medium-to-large store environment using phone, RF scanner, computer, and material handling equipment

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