Details

PURPOSE AND DESCRIPTION:

This position requires professional daily interface with customers requesting training information, including course advisement, pricing and scheduling of standard and custom classes. This position will support the Training Department instructors, management and internal sales for training requests. Work is typically conducted via LMS, ERP, telephone and emails, and requires reporting to work on a regularly scheduled basis.

ESSENTIAL FUNCTIONS:

• Course advisor of classes and dates for standard Academy training offerings
• Registration of students in standard product classes for customers, Integrators and internal personnel into the Learning Management System (LMS) through emails, ticketing system, and phone calls
• Processing orders in Oracle, including quoting, purchase order and credit card processing, invoicing, credit application advisement
• Registration of eLearn for customers, Integrators and internal personnel by email, ticketing system and phone calls
• Respond to customer, integrator and internal requests via email and voicemail within 24 hours
• Organize training materials required for various classes running at offices and customer sites
• Enter student attendance data in the LMS and provide training reports on request
• Distribute student promotional items to instructors and maintain inventory
• Interact with other regional training facilities and departments
• High degree of customer sensitivity and accuracy
• Reliable, consistent and on-time attendance required daily

OTHER FUNCTIONS:

• Special Projects as required.
• Actively participate in the ongoing improvement process.
• Provide back‑up for other employees as circumstances require.

MINIMUM REQUIREMENTS:

1. SKILLS/KNOWLEDGE

• Excellent phone conversation and caller management skills
• Courteous, helpful and professional demeanor
• Manage many tasks simultaneously
• Excellent organization skills
• Excellent written communication, typing and data entry skills
• Handle potentially frustrating situations with customers positively
• Efficient at using computerized business systems including Microsoft Office, Excel, Word
• Works effectively, cooperates and collaborates with fellow employees

2. EXPERIENCE/EDUCATION

• Associate Degree in business or related field, or equivalent related work experience.
• Minimum two years customer service or technical work experience.

3. PHYSICAL EFFORT AND DEXTERITY

• Extended sitting, standing, typing, time on the telephone.

4. VISUAL ACUITY, HEARING, SPEAKING

• Good visual acuity, hearing and speaking is required

5. ENVIRONMENT AND SCHEDULING

• Willing to work occasional overtime, as required to meet customer requirements.
• Attendance in office during standard business hours