The ideal candidate will have the ability to process payments, perform account maintenance, and prepare payoffs for various loans. Responsibilities will be overall servicing and support of our existing loan portfolio. If you have this experience and are looking for growth opportunities apply today
Responsible for timely and accurately answering questions and completing incoming customer service requests from internal and external customers
Provide answers to basic noncomplex basic loan information from terms to balance historical payment information.
Communicate with lenders and assistants to answer general consumer loan.
Ensure all incoming requests are handled in a timely and manner and according to the banks procedures.
Timely check the inbox to assign your items and complete per service level agreements.
Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.
Process noncomplex loan payment, payoff and maintenance transactions daily
Accurately and timely processing of all incoming payments and payoffs from mail and email requests.
Accurately and timely processing of all online AFT and ACH transactions.
Accurately preparing and timely processing of internal and external payoff requests.
Assist with projects within department as needed as well as cross train in other functions.
Produce accurate results and meet deadlines.
Complete required post conversion maintenance during conversion weekend.
Other duties as assigned
High School Graduate or equivalent education certificate (GED) required.
Minimum of 3 years of working in customer service related position.
Minimum of 1 years Loan Servicing experience in a banking environment
Basic knowledge of Microsoft Word, Excel, and Outlook (e.g. create new documents, edit existing files, create tables, sort/filter data, print documents, generate new records, email and calendaring)
Basic problem solving and ability to multi –task in a fast pace environment.
Strong verbal communication skills and customer service skills to interact professionally with all levels of management.
Written communication skills including grammar, spelling, and composition
Ability to work independently with a professional demeanor and be self-motivated with a cooperative attitude.
Must have ability to prioritize a variety of tasks and meet demanding deadlines.
Ability to perform daily operations to ensure adherence to bank policies and compliance with all regulatory requirements.