Retail Concession Manager — Flagship Department Store, Chicago

North Michigan Avenue, Chicago, IL
Full-Time Store Leadership
Opening June 15th!

Are you a dynamic retail leader ready to take the reins of a luxury retail environment? We’re looking for an experienced Concession Manager to launch and lead a brand-new location within one of Chicago’s most iconic department stores on North Michigan Avenue.

This is more than a store management role—it’s an exciting opportunity to shape the culture, performance, and long-term success of a prestigious luxury concession from the ground up, while preparing for your next step into an Area Manager position.

What You’ll Do:

• Own every element of the concession's performance—from operations to sales, service, and team development.

• Hire, train, and lead a team that delivers an elevated customer experience reflective of a premium brand.

• Drive daily business strategy and continuously assess performance to exceed sales goals.

• Partner with corporate teams on visual merchandising, assortment planning, and operational standards.

• Analyze trends, manage inventory, and keep shrink low through smart processes and leadership.

• Lead team communications, performance reviews, and ongoing coaching to develop future leaders.

• Take part in all aspects of store management—from scheduling and payroll to opening/closing procedures and compliance.

• Set the tone: build an empowered, customer-first culture that reflects modern luxury values.

What You Bring:

• 5+ years in a luxury or premium retail environment, with proven success in store or concession management.

• Strong background in team leadership, people development, and customer experience excellence.

• Full confidence with retail operations, payroll, inventory, scheduling, shrink control, and CRM systems.

• A proactive, organized mindset with an entrepreneurial spirit—you’re ready to own and grow your business.

• Tech-savvy with knowledge of POS systems and Microsoft Office Suite (Excel, Outlook, Word).

• A deep understanding of today’s luxury consumer and the evolving retail landscape.

• French language skills are a plus, but not required.

Why This Role:

• Launch a new location with the backing of a globally respected luxury brand.

• Thrive in a high-profile retail environment in the heart of Chicago’s luxury corridor.

• Make a tangible impact while gaining exposure to cross-functional and strategic retail leadership.

• Be set up for growth: this role is designed with a future Area Manager opportunity in mind.

• Enjoy generous benefits, competitive base compensation, and performance bonuses.

Ready to shape the future of luxury retail in Chicago?
Apply now to step into a leadership role where your impact, ideas, and ambition will be seen—and rewarded.

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