1. Requirement

• Scope of work

The Contractor shall provide up to three (3) senior-level IT resources to deliver second- and third-line systems administration support for INS-managed classified environments.

Activities may include, but are not limited to:

• Providing 2nd and 3rd level technical support for enterprise infrastructure and application services supporting classified networks;
• Administering and supporting virtualized infrastructure platforms and associated compute, storage, and virtualization services;
• Performing lifecycle management activities including installation, configuration, monitoring, patching, backup, recovery, and decommissioning;
• Supporting enterprise identity, directory, and endpoint security services;
• Conducting technical analysis and providing recommendations related to performance, capacity, availability, and security;
• Participating in technical meetings, change management activities, and service transition efforts;
• Producing and maintaining technical documentation, procedures, and reports in support of operational requirements.
  • Tasks
    
    

The Contractor resources shall perform tasks including, but not limited to, the following:

• Provide second- and third-line technical support for enterprise infrastructure, platform, and application services supporting INS-managed classified environments;
• Administer, maintain, and support enterprise virtualized and/or hyperconverged infrastructure platforms, including associated compute, storage, and virtualization services;
• Perform lifecycle management activities including installation, configuration, monitoring, tuning, patching, backup, recovery, and decommissioning of systems and services;
• Support enterprise directory, identity, access, and endpoint security services to ensure availability, compliance, and operational effectiveness;
• Monitor system health, performance, capacity, and availability, and provide written analysis and recommendations to the Technical Authority for optimization, scaling, or remediation;
• Troubleshoot complex technical issues affecting infrastructure and platform services, coordinating escalations and corrective actions as required;
• Conduct technical impact assessments of proposed changes, upgrades, or new implementations in accordance with approved change and configuration management processes;
• Participate in technical meetings, working groups, and service transition activities, providing subject matter expertise and advice;
• Develop, maintain, and review technical documentation including operating procedures, configuration records, diagrams, and reports in support of operational and lifecycle requirements;
• Liaise with departmental technical groups, integration teams, and stakeholders to support service delivery and system sustainment.

The bidder must provide copies of all relevant documentation—such as degrees, diplomas, certifications, and other professional designations

2 references must be included. References should be able to validate the information provided.

Additional mandatory criteria:

Number	Additional mandatory criteria	Cross reference to proposal [bidder to insert]
M1	Must clearly demonstrate a minimum of five (5) years’ experience within the last ten (10) in maintaining and supporting enterprise IT infrastructure within classified environments at the Secret or Top Secret level.	bidder to insert