Computer Application Support, BA
Job Description
Salary range - $45 - $75+ (based on experience)
Task
Mandatory Requirements
M1 The proposed resource must have a certificate, diploma, or degree in computer science or other relevant field from a recognized Canadian post-secondary institution and must demonstrate, substantiate and describe they have a minimum of five (5) years of experience in all the following:
Providing business systems, network and Internet support to users in response to identified difficulties
M2 The bidder must demonstrate the proposed resource has a certification as a Business Analyst and Information Technology Infrastructure Library (ITIL). A copy of the certifications must be provided in the bid proposal documents.
M3 The bidder must demonstrate, using project descriptions that the proposed resource has written requirements for the development of components used on the OpenText Teamsite product formerly known as Interwoven for a minimum of 3 (three) years
Task
- The specific tasks required to accomplish the scope of work may include, but are not limited to the following:
- Analyze Website information architectures as required
- Conduct work sessions with client groups to identify, define and consolidate and website requirements and service delivery processes
- Develop requirements documentation for the WCMS and other mission critical applications.
- Analyze current web environment – website designs, roles and responsibilities, current procedures, workflows, data types, and file formats.
- Develop training materials required to support WET4 implementation and upgrade to the new vendor platform
- Assist with User Acceptance Testing (UAT) and documentation of the results
- Analyze requirements against WET4 templates to determine gap and determine options
- Attend and organize meetings on a required basis.
Mandatory Requirements
M1 The proposed resource must have a certificate, diploma, or degree in computer science or other relevant field from a recognized Canadian post-secondary institution and must demonstrate, substantiate and describe they have a minimum of five (5) years of experience in all the following:
- Emulating or reproducing technical problems encountered by users
- Collecting, organizing and maintaining a problems and solutions log for use by others
- Verifying accuracy and completeness of work performed
- Serving as a user support liaison between vendors, information systems technicians, and end-user departments
Providing business systems, network and Internet support to users in response to identified difficulties
M2 The bidder must demonstrate the proposed resource has a certification as a Business Analyst and Information Technology Infrastructure Library (ITIL). A copy of the certifications must be provided in the bid proposal documents.
M3 The bidder must demonstrate, using project descriptions that the proposed resource has written requirements for the development of components used on the OpenText Teamsite product formerly known as Interwoven for a minimum of 3 (three) years
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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