Job Description: Operations Manager – NCS Denver

Overview

The Operations Manager is responsible for managing and coordinating organizational, branch, production, and departmental operations, as well as business strategies and activities. This role ensures the effective execution of operational goals and supports the overall success of the assigned functional area or department.

Key Responsibilities

• Manages and coordinates organizational, branch, production, and departmental operations, including business strategies and activities.

• Participates in developing, interpreting, and implementing policies and procedures for the assigned functional area or department.

• Assigns or delegates responsibilities for specified work or functional activities and ensures the attainment of operating goals.

• Serves as a resource by providing work direction and assistance in resolving issues as they arise.

• Manages individual contributors and/or supervisors within the department.

• Accountable for the performance and results of a team within the area of specialty.

• Assesses departmental priorities to address resource and operational challenges.

• Makes decisions and solves problems guided by policies, procedures, and department plans; receives guidance from senior leaders as needed.

• Applies understanding of the business and how their area integrates with others to achieve departmental objectives.

• Reviews the team’s ability to achieve service, quality, and timeliness objectives.

• Identifies and solves technical and operational problems, understanding the broader impact across the department.

• Manages one or more related teams and adapts department plans and priorities to meet short-term service and operational objectives.

• Performs all other duties as assigned by management.

Qualifications

• Proven experience in operations management or a related field.

• Strong leadership and team management skills.

• Excellent problem-solving and decision-making abilities.

• Ability to develop and implement policies and procedures.

• Effective communication and interpersonal skills.

Details