Our client, a well-established insurance organization, is seeking a dynamic Commercial Lines Manager to lead and develop a high-performing team responsible for delivering exceptional service to commercial clients. This role offers the opportunity to shape department strategy, drive process improvements, and guide a hybrid team across multiple locations. The ideal candidate will combine operational expertise with strong leadership skills, helping to enhance efficiency, implement innovative tools, and build a culture of accountability and collaboration.

Duties and Responsibilities

  • Lead, coach, and develop a team of Account Executives and Account Managers to achieve department goals.

  • Manage day-to-day operations and ensure workflows align with established playbooks and best practices.

  • Oversee performance management initiatives including reviews, goal setting, and coaching cycles.

  • Partner cross-functionally with Sales, Business Development, and Risk Advisory teams to ensure seamless sales-to-service transitions.

  • Supervise outsourcing and partner relationships to ensure quality, efficiency, and compliance with standards.

  • Drive continuous improvement through the implementation of process efficiencies and technology-driven solutions.

  • Monitor departmental performance metrics and champion accountability across a dispersed hybrid workforce.

  • Cultivate a team-first culture emphasizing client focus, communication, and professional growth.

  • Support organizational initiatives including segmentation, cross-sell, and client retention strategies.

Qualifications

Must Haves

  • Minimum of five years of Commercial Lines insurance experience.

  • At least two years of experience leading or managing teams.

  • Proven ability to coach, motivate, and develop client-facing professionals.

  • Holds and maintains an active Property & Casualty license.

  • Strong interpersonal and communication skills, with a demonstrated ability to manage workflows and performance.

  • Comfortable working in a process-driven, hybrid environment and traveling as needed between multiple offices.

Preferred

  • Experience managing outsourced partnerships or service vendors.

  • Proficiency with Microsoft Office and insurance management systems.

  • Familiarity with efficiency tools or AI-enabled process improvements.

Core Competencies

  • Professional and collaborative leadership style

  • Strategic thinker with strong analytical follow-through

  • Proactive problem solver with excellent communication skills

  • Forward-thinking, energetic, and client-focused

  • Comfortable engaging in direct and courageous conversations

  • Ability to balance operational oversight with strategic direction

Location
Menasha WI
Industry
Insurance
Date Posted
10/14/2025