Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Contract Length: 4 Months (Possibility of Extension )
Hours: Business is open from 8am-11pm M_F and 9am-5pm Saturdays – flexible, flexibility in selecting schedule
Training: 1 week to 2 weeks – will then start doing their tasks but will have a support person assigned
Remote (candidates in Saint John preferred)
SUMMARY OF DAY TO DAY RESPONSIBILITIES:
The Customer Assistance team is accountable to answer internal inbound calls regarding billing and payment inquiries from the Sales and Service Team. Calls often require the ability to troubleshoot by evaluating payment history and reviewing online invoices.
In addition, the team processes all payments, refunds and collections for Insurance. Delinquency and Collections processes include creating and validating delinquency letters, preparing registered letters and outbound calls to customers to reschedule payments. Refunds or credits to clients may be system issued or by cheque. Transnational work is typically distributed via email or shared folders. Operations Officers are required to retrieve, complete and track all daily work activities.
- Able to communicate with clients (written and verbal communication skills)
- Attention to detail – verifying amounts for clients
- Flexible – open to change
- Phone experience – in any industry, 1+ years
- Customer service experience
- Able to handle difficult conversations
NICE TO HAVE:
- Good with numbers (accounting experience)