Collections Manager

Job Description
Our client, an entrepreneurial business specialising in telecommunications, based in Cape Town, are looking for an experienced Account Manager to drive performance within their late stage Collections processes. The successful candidate has experience in a soft/pre-legal collections environment and will be responsible for achieving set performance targets on all internal soft and pre-legal collections accounts. You will be quick thinking, with an eye for detail, and a proven problem solving approach, creatively offering solutions to enhance and drive productivity. An excellent communicator, you will have to achieve results by managing multi-site, external suppliers, against set daily, weekly and monthly targets.
The role requires someone with strong analytical skills, commercial acumen and a desire to get things done. The environment is fast-paced and dynamic and the appropriate candidate will need to be flexible and adaptable to suit this environment.

Minimum educational qualification:
  • Matric/Grade 12 -Senior Certificate (or equivalent)
  • Completion of, or studying towards, Bcom qualification with certificates in collection and/or credit risk management will be a strong advantage
  • 3 Years’ experience in a soft/pre-legal collections environment
  • Previous management experience within call centre environment
Main duties: (list not exhaustive)
  • Daily, Weekly and Monthly management of all soft and pre-legal collections matters
  • Daily management, escalation and control of portfolio irregularities
  • Maintaining and enhancing all internal quality standards
  • Overall responsibility for ensuring the timeous resolution of customer queries relating to non-performing accounts
  • Analyse and interpret collections data and recommend improvement initiatives in the credit cycle
  • Continuous feedback to senior management regarding the credit granting cycle to assist in the improvement of credit granting decision making
  • Participate in additional or related projects as delegated from time to time
  • Hiring and managing members of the team
  • Planning, evaluating, implementing and continuously improving all aspects of credit & collection functions and processes
  • Assisting in formulation of specific collection objectives and achievement of same
  • Working closely with Head of Operations to respond to credit and collection concerns
  • Meet or exceed Internal Collections Key performance Indicators through effective management of People, Processes, and Technology within operating budget
  • Ensure that resources are adequately trained, developed and supported
  • Responsible for maintaining key strategic relationships with the Executives, Senior Managers, and support staff
  • Deploy continuous process improvement to enhance the efficiency and effectiveness of existing resources
  • Ensure the Collections Call Centre is delivering according to operational plans and goals, within the operating budget
  • Ensure Call Centre productivity is optimized through hands-on management of the team and introduction of best practices
  • Administrative process are implemented to enable smooth running of department
  • Monitoring and performance management of daily production
  • Strategic and best practice thought-leadership within the Collections Call Centre to enhance operational competencies
  • Compile and produce relevant reporting and analysis in order to maximize results
  • Ensure staff are led and managed optimally and Performance Management applied consistently
  • Coach and mentor staff
Competencies (Knowledge/skills):
  • Proficiency in the NCA, Magistrate’s Court Act, DCA and related regulatory acts and guidelines
  • Working knowledge of credit and collections systems and processes
  • Out of the box” thinker – ability to identify creative strategies to improved performance
  • Strong communication skills – both written and verbal
  • Excellent organisational and planning skills
  • Analytical thinker – understands the importance and impact of decisions
  • Ability to work quickly and accurately, on an independent basis
  • Results/Target driven mind-set
  • Strong leadership skills
  • MS Office Suite – Word, Excel, PowerPoint, Outlook
  • Strong financial skills
  • A proactive team player
  • Able to manage conflict
  • Ability to listen and actively provide feedback

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201506 subject heading or email body.

Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position.

We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.
Job Type
Full-Time Regular

Cape Town Western Cape

Min Salary
0.00 ZAR

Max Salary
0.00 ZAR

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