Closing Services Manager

Purpose

• To ensure closing services (escrow) team is providing services to our referral partners/customers, in compliance with company standards.
• To create and maintain relationships with the referral sources for business, both for existing clients and for potential clients in the community.
• To help ensure that the closing services (escrow) team is meeting its financial obligations to keep controllable expenses within acceptable ranges.
• To ensure closing services team is utilizing company systems, centralized teams, and generally abiding by the company’s desired workflows.

Major Responsibilities

• Performs notary closings on a regular basis.
• Carries their own file load and actively processes files.
• Builds team morale and inspires others to operate efficiently and provide top quality service for our clients, leading with integrity.
• Encourages growth and development among direct reports, while addressing deficiencies quickly and efficiently.
• Drives strong, frequent, and effective communications internally with team members and externally with the realtors, lender, attorneys, buyers, sellers, etc., to prepare for settlement, to clear title, to resolve issues and problems that occur as the file progresses to closing/settlement, and provide clients with an exceptional closing experience.
• Demonstrates strong judgment ability and skill in decisions regarding basic title insurance risks related to policy, or escrow and settlement.
• Consults with Senior Leadership, Title Officers, and Regional Counsel when necessary to ensure a positive resolution is achieved.
• Proactively seeks to build strong and friendly relationships with prospective customers through community and real estate industry involvement, as well as collaboration with our sales and development team.

Outcome Accountabilities

• Responsible for their team’s performance of our company’s Orange Standards.
• Responsible for the quality of their team’s customer feedback reviews.
• Responsible for their team’s performance in regard to client retention.
• Shared responsibility for their team’s performance on controllable expenses.
• Shared responsibility for the growth of the team’s revenue.
• It is the expectation that the accountabilities above are met or exceeded through efforts and means aligned with our company’s mission and core values.

Required Experience, Education, & Certification(s)

• Minimum of two years of related experience in escrow & closing services, with complete proficiency in processing real estate files, performing notary closings, balancing receipts and disbursements, and the like
• Prior management experience
• Must be a current notary for the state in which employed, and for any additional states where the role would perform closings
• Must hold a current Driver’s License

Required Knowledge, Skills, & Abilities

• Proven record of providing exceptional internal and external customer service
• Strong organizational skills, including the ability to effectively prioritize and delegate where appropriate.
• Excellent interpersonal skills and ability to work in a team environment.
• Strong ability to effectively and efficiently resolve conflict.
• Excellent oral and written communication skills.
• Ability to demonstrate initiative and reflect a sense of urgency by meeting or exceeding deadlines.
• Proficiency in all applicable software/hardware applications, including a strong knowledge of Microsoft Office.

Details