Closing Services Director

• Oversees three Columbus teams and their performance
• Requires travel between offices around greater Columbus
• Will require coordination with other Closing Services Directors if clients outside of the Columbus market join JV

Will lead a regional closing team across multiple Ohio offices. This is a senior leadership role responsible for the full performance of the team — revenue, profitability, client experience, and employee development. The right person will split their time between strategic oversight and hands-on engagement, stepping in to manage escalations, support coverage, and stay close to both clients and team members.

What They'll Own

• Team performance against KPIs: revenue, profit margin, efficiency, client retention and acquisition
• Coaching and accountability for all team members across their region
• Customer escalation resolution and quality control on complex transactions
• Client-facing relationship building to support business growth
• Financial management of controllable expenses

What We're Looking For

• 5+ years in the real estate title industry (file processing, notary closings, balancing, lender/realtor communication)
• 2+ years managing a team of 4 or more
• Active Ohio notary commission
• Strong leadership, communication, and analytical skills
• Comfortable working beyond standard hours and being available when needed, including during PTO

Details