Client Support Specialist

Cutting edge technology company located off 75 North between Midtown Atlanta and 285 is growing and needs to hire a Client Support Specialist to manage a designated group of clients.

Amazing opportunity to join a company on the move with strong employee retainment and a fun positive culture.

Client Support provides technical and logistical phone support for the lifecycle of our clients' projects. We create an extraordinary client experience by acting as a proactive partner, rather than as a vendor.

If you have a track record of delivering exceptional support and are serious about furthering your career, we provide the guidance and training that set you up for success. This position entails:

• Understanding the company's equipment and technology and using this knowledge to: anticipate client needs; provide clients with functional capabilities and a service experience that exceed their expectations; solve novel problems quickly and creatively
• Technical support for hardware and software, such as camera setup, user account setup, user tools, remote troubleshooting, and any other technical needs
• Logistical support for order fulfillment and any other logistical needs
• Auditing and managing vendor accounts

Qualifications

• 1-3 years of client-support experience in a technical, professional, or high-end service market
• The mind-set and desire to anticipate and exceed client expectations
• Outstanding ability to communicate clearly in writing and speaking and to listen carefully to clients and coworkers
• Ability to work independently and as a team player
• Technical aptitude coupled with patience and willingness to guide clients in using our equipment and technology

Don't skip over the benefits - they are some of the best in the industry!

• Health insurance paid 100% for employee and 50% for family
• Dental insurance paid 100% for employee
• 401k with company match
• A fun work environment: casual dress, free snacks, complimentary massages, and great parties
• Investment in your professional development with internal promotions, continuing education, and tuition reimbursement
• Paid sabbatical program: 4 weeks every 5 years
• An award-winning culture recognized for its high level of employee satisfaction
• Long Term Disability paid 100% for employee
• Life/AD&D