Client Success Manager

Please Read This role is in Cincinnati Ohio,

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.

Responsibilities

• Manage/Lead Client Success Advocate team
• Monitor KPI's of team
• Report results to management
• Provide training and mentoring
• Hiring and performance management
• Develop and maintain relationships with key partners

Qualifications

• Bachelor's degree or equivalent experience
• Experience in customer success
• Strong written and verbal communication skills
• Detail oriented and analytical
• Demonstrated ability to increase customer satisfaction