Position Id
Toronto ON
Job Type
Full-Time Regular

The Client:

Our client is the leading provider of technology-enabled HR services that delivers an integrated approach to well-being through our cloud-based platform.

Job Description:

  • Mentors the Associate Client Manager(s), overseeing their and their teams’ work and provides feedback and guidance on an on-going basis
  • Supports the Senior Client Manager and/or Director in the overall management and direction of the team
  • Builds excellent relationships with clients, through regular telephone contact and office visits. Helps the team to understand the client’s perspective and priorities and ensure they are always client focused and maintain client relationships
  • Coordinates and attends quarterly meetings for clients. Does other adhoc client meetings, reporting and presentations as required
  • Leads training sessions for the team and/or department to build knowledge on industry topics and trends. Trains and orients new team members on systems and procedures
  • Liaises with other teams and/or Client Managers. Devises ways to continuously improve team operations; identifies systems inefficiencies and implements appropriate plans of action

Key Accountabilities include:

  • Analyzes project and work demands to ensure that resources are allocated appropriately amongst the team and that deliverables are being met
  • Takes the lead on client escalations and assists the team with proposing timely and cost-effective solutions
  • Participates in client implementations; tests new functionalities for existing applications and new applications; contributes to the documentation process
  • Participates on special projects as required including internal and external audits or administrative tasks.


  • University or college degree or equivalent work experience
  • 8+ years of Pension Administration experience, and is considered a DC Subject Matter Expert
  • Related courses in pension administration (ACAP) or group benefits (CEBS), an asset
  • Proven leader with the ability to motivate and inspire team members
  • Mentor and coach, who demonstrates patience and intuition
  • Extremely organized self-starter, flexible, highly independent
  • Exceptional customer focus with strong business and professional acumen
  • Excellent communication, project management, presentation and negotiation skills
  • Strong computer skills, particularly MS Word and Excel
  • Experience with pension administration software an asset
  • French is considered an asset