Job Type
Full-Time Regular
Location
Pacific Northwest (U.S.)


Client Delivery Executive (CDE)

Position: Client Delivery Executive
Location: Sacramento, California (Hybrid, 3 days onsite)

Peskind Executive Search has been exclusively retained to identify a highly capable Client Delivery Executive for a global technology and services organization. This confidential role will serve as the senior leader responsible for orchestrating end-to-end service delivery across multiple business lines for a mission-critical client account.

The ideal candidate will bring strong operational leadership, deep customer management experience, and the ability to drive service excellence, profitability, and strategic client engagement. Candidates with Emergency 911 or public safety technology experience will be strongly preferred. Residency in—or proximity to—Sacramento, CA is required.

Position Overview

The Client Delivery Executive (CDE) will serve as the central point of accountability for service delivery, client satisfaction, and operational performance across a complex, multi-line portfolio. Working closely with the Client Executive Partner (CEP), the CDE will champion service quality, support account growth initiatives, advance innovation, and ensure the client’s business objectives are met with precision and consistency.

This leader will represent the client within the organization and advocate organizational capabilities to the client—ensuring a mutually successful, “customer for life” relationship.

Key Business KPIs

  • P&L Performance: ER and account margin

  • Employee engagement and team satisfaction

  • Customer satisfaction and relationship strength

  • SLA achievement and operational consistency

  • Continuous service and process improvement

Primary Responsibilities

Financial & Operational Leadership

  • Ensure achievement of initial business case objectives, including revenue, cost, and margin targets.

  • Manage investment requests, purchasing decisions, and preparation of business cases.

  • Design and execute plans to improve project profitability while ensuring obligations to the client are met.

  • Maintain full accountability for the profitability of the assigned account and drive cost-improvement levers.

Client Engagement & Strategic Leadership

  • Partner with the CEP to negotiate contractual terms, service levels, and renewals (with support from contract management resources as applicable).

  • Establish and maintain a strategic engagement model that aligns services with the client’s business vision and operational goals.

  • Champion innovation and continuous improvement initiatives that demonstrate value and strengthen long-term retention.

Service Delivery Management

  • Oversee the delivery, performance, and quality of all contracted services across multiple business lines.

  • Ensure compliance with SLAs, regulatory needs, and internal standards.

  • Maintain strong awareness of ITIL principles and service management frameworks.

  • Secure the smooth operation of implemented solutions through predictive, preventive, and corrective maintenance oversight.

People, Process & Program Leadership

  • Ensure the account team possesses the necessary skills, competencies, and development paths for their roles.

  • Lead people management, process governance, and program oversight to maintain high performance across teams.

  • Support internal compliance requirements (WebCIP, BUP, reporting cycles, etc.) and mitigate delivery risks.

Customer Value & Relationship Strength

  • Serve as a trusted advisor and strategic partner to client stakeholders.

  • Demonstrate measurable value and enhanced outcomes through service evolution, innovation, and operational excellence.

  • Promote a “Customer for Life” mindset by ensuring exceptional service experience and proactive delivery leadership.

Qualifications

  • Minimum 5+ years of customer support, client delivery, or service management experience, preferably in a complex enterprise environment.

  • Strong operational background with demonstrated success managing multi-line service delivery.

  • Proven ability to lead cross-functional teams and manage large-scale client relationships.

  • Experience in public safety or 911/NG911 technology is a significant advantage.

  • Must reside in or near Sacramento, CA and be available onsite three days per week.