Job Responsibilities:
  • Greeting clients / answering and distributing phone calls
  • Handling and solving payment problems
  • Handling and solving customer complaints
  • Taking initial insurance claim information
  • Providing clients information about their insurance policy
  • Prospecting existing clients for new sales opportunities
  • Taking payments in person and/or via phone
  • Processing orders, applications and requests (i.e changes to policies, evidence of insurance, etc.)
  • Following up on requested info
  • Schedule Staff Meetings
  • Keep track of staff licensing and continued education and create a calendar
  • Prepare weekly briefings
  • Prepare Weekly Reports

Job Qualifications:
  • Ability to connect, engage, influence, persuade and empathize with a variety of clients
  • Excellent Communication skills -- verbal & written
  • Strong Work Ethic, Self Motivated, charismatic, Detail Oriented
  • Bilingual (Spanish) preferred


    2 years customer service experience, preferably in the insurance industry
    - Experience with assisting customer regarding homeowner's insurance claims
    - Florida 440 license required; Florida Adjusters 620 license preferred


    Employee Type
    Full-Time Regular
    Boca Raton FL
    Minimum Salary
    Maximum Salary