Calling all Cycling enthusiasts, with a passion for sales!

Do you enjoy the outdoors?

Are you an active person?

Is Cycling your passion?

Purpose:

We are cyclists in the insurance industry. Our specialty is getting our fellow cyclists back in the saddle after an unfortunate event happens. We have thirteen years of experience when it comes to assessing and managing bicycle claims and we have assembled our claims team from ex-pro cyclists, bicycle mechanics and bicycle store managers. Trained in insurance, our team has the technical knowledge to assess claims accurately and cost-effectively. We know our stuff. If you love cycling and know (or want to learn about) insurance, this is the ideal opportunity for you.

Working hours:

• 08h00 to 17h00
• Monday to Friday

Remuneration & Benefits:

• Monthly base salary R15,000 - R20,000 (experience dependent)
• Working with the best-known insurance partners in South Africa
• Based in Stellenbosch

Main activities:

• We provide an end-to-end service where we facilitate the whole process from contacting the client to gathering information/evidence, reviewing, and validating the evidence, quoting on the correct replacement/s, and then facilitating the replacement process
• You will have to manage and deliver a superior claims service to ensure that all claims are investigated and settled within the limits of the policy coverage. Provide support to the Customer Service team by providing technical claims and bicycle knowledge

Responsibilities:

• Manage the end-to-end claims process from lodgment to settlement
• Day to day management of claim lodgments, customer inquiries and validating reported insurance claims
• Answer incoming calls and provide customers with empathy, certainty, guidance and support from lodgment to final resolution of claim situations and inquiries
• Provide accurate advice to customers and clear instructions of the next steps of what we will do and what we need the customer to do
• Identify potential fraudulent claims and follow agreed policies and procedures
• Effective communication with internal and external customers
• Ensure that customers and suppliers/service providers, including assessors and repairers, are contacted in a prompt, courteous and knowledgeable manner
• Resolve complaints and disputes from clients, suppliers or service providers within agreed service levels
• Ensure all incoming emails and tasks are actioned within defined service levels
• Authorise claim payments within the approved delegated authority of the position
• Ensure that claims are processed in accordance with policy guidelines, company procedures, approved suppliers and industry laws and guidelines
• Effective and accurate notes on electronic claim files
• Ensure claims decisions are technically sound and communicated appropriately to all customers and stakeholders
• Manage individual productivity, to ensure that all work is completed daily including telephone calls, tasks and claims

Who this role will be best suited to:

• If you are a cyclist and have good technical bicycle knowledge you may have what it takes in this role
• If you have knowledge of the cycling industry, some insurance experience, or have completed a 3 year degree, you may be the one we’re looking for
• If working for an International Company, learning about Bicycle and Cyclist Insurance and engaging with like-minded cycling addicts appeals to you, please get in touch
• Must live in Stellenbosch or the surrounding areas of Stellenbosch with your own vehicle
• Grade 12
• Must have worked with International clients
• 2 to 3 years Claims experience in the financial OR Insurance Industry

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202300 subject heading or email body.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its’ appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za

Details