Chief Revenue Officer

Location: Remote, US

Chief Revenue Officer

Our client is a global customer experience and technology consulting service provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. They have emerged as a compelling alternative to traditional IT and support service providers with their premium service offerings and differentiated value propositions that proactively solve clients’ critical business problems. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises.

Our client is looking for a Chief Revenue Officer to join their company. This role will be a critical member of the executive leadership team, responsible for driving revenue growth and overseeing all revenue-generating departments, including sales, marketing, business development, and customer success. As the CRO, you will develop and execute strategies that align with the company’s vision, foster long-term client partnerships, and maximize profitability across the organization’s global operations. This role is instrumental in positioning the company as a leader in the customer experience and technology consulting space, ensuring sustainable growth through data-driven decision-making and strategic market insights. The ideal candidate will be an expert in the following categories.

Experience you bring:

• A proven track record of driving significant growth in a global business environment.

• Deep expertise in sales, marketing, and business development, in the technology consulting or customer experience sectors

• Strong analytical skills and the ability to translate data into actionable strategies

• Experience leading account management teams, increasing client satisfaction and achieving business targets.

• Ability to build relationships with clients, partners, and stakeholders at all levels

Primary Job Responsibilities:

• Revenue Growth Strategy: Develop and execute the company’s revenue growth strategy as it aligns with the overall business objectives.

• Sales Leadership: Provide leadership and direction to the sales team, driving a culture of accountability, performance, and continuous improvement.

• Customer-Centric Focus: Ensure all revenue strategies are grounded in delivering exceptional value to clients and strengthening long-term relationships

• Sales Operations: Oversee sales operations, including pipeline management, forecasting, & reporting

• Cross-Functional Collaboration: Collaborate with other departments, including operations, finance, & marketing.

Desired Skills/Qualifications:

• 15-20 years of relevant sales leadership experience in the Customer Experience and Technology industries.

• Proven experience of leading a CX BPO sales organization.

• Experience leading sales teams in organizations ranging from $300M to $500M in annualized revenue.