Client Summary:

• Tech-enabled homecare company focused on complex patient needs
• Specializes in supporting patients nearing the end of life
• Works with healthcare organizations to improve outcomes for high-risk populations
• Combines technology and human care to enhance experience and efficiency
• Committed to being a trusted partner while delivering compassionate care

Position Responsibilities:

• Build the Organizational Engine
  • Design and roll out a resilient organizational structure, including a General Manager (GM) model across markets.
  • Create SOPs, job descriptions, and training programs to standardize operations and reduce single-person dependency.
  • Establish clear performance management systems that foster accountability, transparency, and leadership development.
  • Build and nurture a strong, values-driven culture that attracts and retains top talent.
• Drive Operational Excellence
  • Oversee Clinical Services, Sales, Market Operations (including P&Ls), Compliance, HR, Revenue Cycle, and IT to ensure alignment and efficiency across functions.
  • Optimize systems and workflows to deliver margin-conscious growth.
  • Introduce KPIs and reporting mechanisms that drive decision-making and accountability.
  • Step into GM roles temporarily, if necessary, to maintain seamless operations.
• Scale New Market Growth & Joint Ventures
  • Create and refine a playbook for new joint venture implementations (hiring, training, tech stack, and data systems).
  • Project manage JV implementations with health system stakeholders.
  • Oversee integration of new markets, including potential M&A activity.
• Lead Customer & Partner Success
  • Define and implement a customer success framework to ensure health system partners see measurable results.
  • Serve as the ultimate executive sponsor for key health system relationships.
  • Engage directly with boards, investors, and regulators as needed to support company credibility and growth.
• Leverage Technology for Scale
  • Evaluate and upgrade the technology stack to improve operational efficiency.
  • Develop scalable, repeatable playbooks to support rapid expansion across markets.
• Partner with the CEO
  • Serve as the operational counterpart to the CEO, driving execution while enabling the CEO to focus on fundraising and strategic growth.
  • Collaborate with Finance, HR, Sales, and Compliance leadership to align resources with company priorities.

Experience & Skills:
Required Experience and Qualifications:

• Strategic Operator: A first-principles thinker who can simplify complexity and scale solutions.
• Builder Mentality: Hands-on, pragmatic, and energized by creating systems and processes from scratch.
• Proven Leader: Experienced in multi-market or multi-team management; background in healthcare or management consulting strongly preferred.
• Customer-Centric: Skilled at managing external stakeholders, from health system executives to boards.
• Data & Process Obsessed: Adept at building KPIs, dashboards, and decision-making systems.
• Tech-Savvy: Comfortable evaluating and leveraging technology to scale operations.

Preferred Experience and Qualifications:

• Industry Knowledge: Hospice/healthcare experience is a plus, but not a requirement; ability to learn quickly is essential.

Compensation $250k, Health Insurance, 401k, Paid Vacation