Chief Operating Officer
Job Description
Role: Chief Operating Officer
Responsibilities:
• Create, manage, and measure operational service standards to deliver superior client experience.
• Promotes a positive working environment; inspires employees to achieve company and personal performance goals.
• Oversee all areas of daily operations; working with department managers to set and communicate expectations and work flow.
• Is constantly developing new, improved, and innovative ways to elevate service, reduce turn time, lowering costs, and reducing errors in all departments.
• Responsible for operations staffing models, interviewing and hiring all internal positions, and managing corrective and disciplinary actions.
• Create and maintain an on-boarding training program for all departments.
• Create and deliver on-going training and development for all positions to ensure operational excellence and state/vendor compliance.
• Create cross-training initiative for business and individual growth opportunities.
• Oversee all audits and compliance reviews, implementing changes and improvements as required and/or recommended.
• Develops and maintains a strong relationship with key vendors.
• Tracks and reports on-going errors to reduce loss and improve client services.
• Serves as a resource on all facets of operations including closings in all states.
• Travel to launch and manage out of state ventures.
• Meets regularly with department heads and key positions.
Works with CEO to:
• Contribute to a positive client-centric work culture that treats one another with respect, gratitude, trust, and integrity, values every person’s contributions, learns from mistakes
without blame, constant process improvement, and creates a company that people want to come to work to.
• Reduce costs, increase revenue, and grow profitability.
• Create and drive expansion plans including the ability to quickly ramp-up new clients.
• Establish and maintain effective working relationships with peers, including direct and value-added feedback to managers and peers.
Requirements:
• Ten years or more experience in managing residential title operations.
• Experience managing a staff of 50 or more.
• Experience managing multiple departments and department heads.
• Has demonstrated success leading and driving rapid growth and expansion.
Responsibilities:
• Create, manage, and measure operational service standards to deliver superior client experience.
• Promotes a positive working environment; inspires employees to achieve company and personal performance goals.
• Oversee all areas of daily operations; working with department managers to set and communicate expectations and work flow.
• Is constantly developing new, improved, and innovative ways to elevate service, reduce turn time, lowering costs, and reducing errors in all departments.
• Responsible for operations staffing models, interviewing and hiring all internal positions, and managing corrective and disciplinary actions.
• Create and maintain an on-boarding training program for all departments.
• Create and deliver on-going training and development for all positions to ensure operational excellence and state/vendor compliance.
• Create cross-training initiative for business and individual growth opportunities.
• Oversee all audits and compliance reviews, implementing changes and improvements as required and/or recommended.
• Develops and maintains a strong relationship with key vendors.
• Tracks and reports on-going errors to reduce loss and improve client services.
• Serves as a resource on all facets of operations including closings in all states.
• Travel to launch and manage out of state ventures.
• Meets regularly with department heads and key positions.
Works with CEO to:
• Contribute to a positive client-centric work culture that treats one another with respect, gratitude, trust, and integrity, values every person’s contributions, learns from mistakes
without blame, constant process improvement, and creates a company that people want to come to work to.
• Reduce costs, increase revenue, and grow profitability.
• Create and drive expansion plans including the ability to quickly ramp-up new clients.
• Establish and maintain effective working relationships with peers, including direct and value-added feedback to managers and peers.
Requirements:
• Ten years or more experience in managing residential title operations.
• Experience managing a staff of 50 or more.
• Experience managing multiple departments and department heads.
• Has demonstrated success leading and driving rapid growth and expansion.