Technical Service Manager

Responsible for all Technical issues and representation.
  • Providing technical advice to customers and employees to resolve product or service requests.
  • Liaison between the field and internal development of new products and improvements to existing products, team training on new products and industry applications.

Duties and Responsibilities:

  1. Provide technical training for contractors through onsite and in house educational programs.
  2. Provide onsite technical support for contractors and end users.
  3. Trouble shoot complications related to product installation
  4. Team leader working on projects related to:
    1. Product Failure Analysis
    2. Benchmarking Competitive Products
    3. R&D Projects
  5. Aid in the proper specification of products
  6. Determine Best Practice Application procedures
  7. Work as a key support member on R&D projects
  8. Technical sales support
  9. Make presentations to contractors demonstrating new and existing products
  10. Provide field intelligence on new product opportunities, services and market potentials.
  11. Travel requirements greater than 60% of time.

Education, Experience, Skills and Abilities Preferred:

4-Year college degree; science, engineering or technical preferred but not required. Minimum 5 years in technical support / coating application with a minimum of 2 years in resinous product application experience. Strong verbal and written communication skills are essential. Leadership experience is essential.

Position Id