Chargeback specialist

Chargeback Specialist full time in NYC, WALMART experience a plus

Our client is an innovator in fashion that designs and manufactures a variety of denim, apparel, and accessories.

Responsibilities but not limited to:

• Manage accounts, WALMART experience a plus,
• Process heavy volume of claims such as planning, pricing, returns, shortages, and shipping compliance fines
• Navigate portals and pull large volume of chargeback detail and submit disputes
• Prioritize workflows for all aged claims, follow up, resolution, and repayment.
• Identify and analyze customer accounts and resolve disputes including pricing, EDI errors, purchase order discrepancies, and billing errors
• Interact with internal and external contacts, distribution centers, resolve disputes and coordination issues and take action to reduce future occurrences
• Identify cause of disputes and initiate internal corrective action
• Help compile chargeback disputes as proof for submission.
• Following up with customer for payment

Qualifications/Experience:

• Must be able to work independently
• Desire to work in a high-growth, dynamic, fast pace environment.
• Must be able to work in a timely manner
• MUST be able to communicate with customers