Position Id
MFCJP00005143
Location
Halifax NS
Job Type
Contract Full-Time

Position: Case Manager - JP5143

Duration: 1 year contract with potential extension or conversion to PERM

Location: Halifax

Job Description:

  • The Halifax Absence Management Solutions department is looking for an individual with a high focus on customer service to join their team as a Bilingual Case Manager.
  • Reporting to the Associate Manager, Absence Management Solutions, the Case Manager will provide case management services to reduce the duration of plan sponsors' employees work absences.
  • The position will contribute to the overall profitability of Group Disability by facilitating a timely return to work for our plan sponsors' employees.
  • This role is front-line client facing and has accountability for delivering superior client services and effective communication to employees and employers throughout the life of the case.
  • The focus of the Case Manager is to work towards health, productivity and positive financial outcomes for the plan sponsor and its employees

Responsibilities:

  • Develop, monitor and implement innovative case management services focusing on reducing the duration of plan sponsors employee work absences Identify and resolve disability and workplace issues through direct contact/phone consultation with plan sponsors, employees, physicians and other health care professionals
  • Makes recommendations on referrals to appropriate work facilitation resources
  • Manage medical/non-medical and complex cases using a goal oriented plan

Qualifications:

  • University degree in Occupational Health, Psychology, Kinesiology or related rehabilitation field or equivalent industry experience
  • 3+ years of work experience in a clinical setting in a health related field, preferred
  • 2-3 years of case management experience preferred
  • Sound knowledge of occupational health issues, vocational rehabilitation and disability insurance
  • Good understanding of medical terminology
  • Strong PC skills - Windows, Word and Excel
  • Completion of some related insurance industry course helpful
  • Excellent listening skills with the ability to quickly identify relevant issues and stakeholder need
  • Strong negotiation skills with the ability to influence others
  • Excellent written and verbal communication skills
  • Demonstrated strength in customer service and conflict management skills
  • Proven analytical, organization and decision making skills

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