Job Description

Basic Function

This role is primarily responsible for monitoring, assessing, and developing the channels of hiring, and hiring the right kind of people in the Organization within the specified time and cost. To ensure:

  • Smooth Functioning of the various channels of Recruitment
  • To mentor the Executives, in respective Teams
Essential Functions

Improving process performance by recruiting the right people for the job within the specified time and cost.
Liaising with the Process Owners to jointly agree on the number of people to be recruited, their profiles and the time frames for the same.
Maintaining the quality of people hired.
To develop and monitor the performance of various channels of recruitment/hiring including the outstation recruitment offices. Ensure a good mix of channels, increase cost consciousness and make optimum use of advertising media
Relationship Management with vendors (Recruitment Agencies). Design and implement incentive schemes
Build medium to long-term capability within the function to meet future demands
Ensure continuous excitement for RISE, put feedback process in place, strengthen MIS reporting and tracking of performance
Ensure that the process transactions are processed as per Desktop procedures
Ensure that the assigned targets are met in accordance with SLA and Internal standards
Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence
Ensure adherence to established attendance schedules
Ensure adherence to Company Policies and Procedures

The performance parameters include the following:
Development and management of New and Existing vendors
Cost effectiveness of hiring through that channel
Quality parameters
Number of defects made against the Offers rolled out
Employees clearing FVT training
Offer to Joining Ratio

  • Process Specific Skills - Interviewing skills
  • Feedback skills
  • Knowledge of the industry and the market
  • Functional Skills
  • Relationship Management
  • Channel Management
  • Vendor Management

Primary Internal Interactions

  • Team for the purpose of coordination
  • SAVP / VP for escalations, unresolved issues, appraisals and reviews
  • Logistics & Facilities for coordinating venues
  • Process Heads / Owners – to jointly agree on the number of people to be recruited and their quality, their profiles and the time frame within which such profiles can be hired.
  • To coordinate and analyze the voice quality check round during executive level hiring interviews
  • Finance and Commercial departments for settling vendors payments, own imprest bills etc.
  • Customer Experience Analysts and Trainers for the purpose of Voice Capability assessments

Work Experience Requirements

  • Minimum 6 years of work experience in a Volume Recruitment Leadership Environment
  • Experience in a Consultancy / Volume Staffing / BPO background will be preferred
  • Should have at least two year of supervisory experience

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201983 subject heading or email body.

Committed in maintaining diversity in its appointments, Surgo considers all applications in respect of its Employment Equity (EE). Surgo reserves the right not to make any appointments based on required criteria standards not met. All applications received are deemed active for a period of 3 months from date of submission. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.


Employee Type
Full-Time Regular
Cape Town Western Cape
Min Salary
0.00 ZAR
Max Salary
0.00 ZAR