Job Description
Our client a is looking for Customer Service Advisors to join their growing department in their USA campaign

As an executive, you will handle majorly inbound (small ratio). Ensure a positive customer experience. Maintains in-depth knowledge of customer needs

Essential Functions:
  • Handle majorly inbound calls for new and renewal of existing business
  • Process new business, renewals, amendments and cancellation of policies and change details as needed
  • Identify customer’s need, clarify information, research every issue and provide solutions and/or alternatives
  • Maintain accuracy of customer data
  • Manage and resolve customer complaints and also identify & escalate priority issues
  • Follow up on customer calls wherever necessary
  • Achieves operational metrics / SLAs by adhering to the call and customers’ account handling policies and procedures to meet or exceed client’s expectations.
  • Understand Operations and Corporate Compliance, Policies and Procedures and Best
  • Practices when conducting business with customers
  • Participate in weekly and monthly coaching Delivery of clients expectations
  • Stay abreast of ongoing trainings associated with role and business unit objectives
  • Other duties as outlined by leadership
Technical Skills:
  • Computer navigation skills, keyboarding skills
  • Should be familiar with MS Office
  • Excellent communication skills
  • Knowledge of the insurance industry would be a bonus
  • Good telephonic & customer service etiquette
  • “Customer first” approach to problem solving
  • Ability to understand and accept feedback on errors and use the learnings to avoid similar errors in future
  • Excellent communication skills
  • Good Inter-personal skills
  • Questioning, reasoning and convincing skills
  • Ability to multi task, priorities and manage daily work activities
  • Minimum of 12 months of work experience in a International BPO environment
  • Experience in working with International clients
  • Extremely well spoken in English
  • Must be able to go for an interview ASAP
  • Must be based in Cape Town
  • Minimum of Matriculate Passed - None Neg
  • MUST Have Fiber connection line - None Neg
  • Quiet work space - None Neg
  • Clear Criminal Record - None Neg
  • Clear Credit Record - None Neg
  • Clear Disciplinary Record - None Neg
  • R 7000 per month
Shifts and benefits:
  • Rotational Shifts in a 24/7 Working Environment From 2pm to 5am depending on your shift given (9 hour shifts)
  • Fibre allowance of R600 per month
  • Medical Aid contribution of R764 towards your own private medical aid
  • Pension plan contribution 5%
  • Full in office training provided
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201890 subject heading or email body.

Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position.

We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.

Should you require any additional information give us a call on 021 012 5566.

Job Type
Full-Time Regular

Cape Town Western Cape

Min Salary
0.00 ZAR

Max Salary
0.00 ZAR