Position: Call Center Support Representative (Customer Service & Admin Support)

📍 Location: 10601 Belcher Rd South, Seminole, FL 33777
📅 Schedule: Monday – Friday, 8:30 am - 5:00 pm (No weekends!)
📌 Position Type: Entry-Level Full-Time Onsite Only

About the Role:

We are seeking a Call Center Support Representative to assist our High Usage Retention Sales Reps and provide critical customer service and administrative support during and after the sales process.

Responsibilities:

• Listen to sales calls and pull necessary customer data
• Provide customer service and administrative support to sales reps
• Create and follow up on sales contracts
• Compose and maintain spreadsheets and activity trackers
• Manage customer accounts and handle account inquiries
• Organize and track daily statistics and reports
• Delegate follow-ups to HU Retention Reps
• Set appointment reminders and track follow-up tasks
• Write professional emails and communications to customers
• Support the sales and customer service team
• Conduct reporting and analysis
• Handle other administrative duties as needed

Skills & Qualifications:

• 1-2+ years of administrative or customer service experience – Required
• Excellent communication and interpersonal skills
• Strong attention to detail and organization
• Proficiency in Microsoft Office (Outlook, Excel, Word, Teams)
• Ability to multi-task and prioritize in a fast-paced environment
• Basic computing skills
• Adaptability, reliability, and open to coaching
• Spanish-speaking ability is a plus

Benefits:

✅ On-site paid training and career development
✅ Health, dental, vision, and life insurance
✅ Paid time off and holidays
✅ Weekly pay
✅ No weekends – enjoy work-life balance
✅ Company events and community involvement

If you're passionate about customer service, supporting a sales team, and want to grow in a mission-driven company, we want to hear from you.

Apply now to join American Power & Gas — where your career makes a difference!