We are hosting an online virtual hiring event. Interviews are taking place on several dates:
Please register now to attend the online hiring event at http://www.hiredinmichiganjobfair.com
Once you register a recruiter will look forward to interviewing you online. You can use your cellphone, laptop, tablet or computer to interview with our recruiters.
Call Center Representatives will work an average of 40 hours per week during our call center hours: Monday-Wednesday 8am-5pm, Thursday 8am-6pm, Friday 8am-7pm, and Saturday 8am-1pm.
Overview of Responsibilities: Delivers the desired member experience by providing high quality service by telephone, e-mail, and fax, including using active listening to identify and address/resolve member needs and cross sell products and services in order to deepen member relationships. Works as a productive, cooperative, and engaged team member to serve members and reach individual and Call Center team goals.
Essential Preparation and Training:
High school diploma or GED; and
Either of the following experience within a fast-paced customer service environment:
1 year of experience within a financial institution, or
2 years of experience within a call center with sales or production goals
Suggestive selling and business solicitation experience in a financial institution preferred.