Position Id

CSSO II - $19/hour

This position works under general supervision in the application of child support rules, regulations, policies and procedures. This position has the authority to determine appropriate work methods and remedies within established judicial, quasi-judicial or administrative guidelines; negotiate stipulations and settlements pursuant to guidelines; collect, compile and refer evidence for litigation. This position performs the full-range of journey level child support case management duties associated with child support activities; locates absent parents to collect and enforce child support obligations / payments; reviews and analyzes case files; determines appropriate legal actions to be initiated; collects pertinent documents and information; drafts correspondence; interviews individuals who are parties to the case; communicates with various judicial jurisdictions; establishes and enforces child support orders; collects child support for distribution to the applicant or state; establishes paternity; prepares and files pleadings for court actions (e.g. contempt petitions, wage assignments, etc.); assists in on-the-job training and providing technical assistance to subordinate level staff; other duties as assigned.

Knowledge, Skills and Abilities:

Knowledge of: -

  • Case management principles and techniques;
  • Interviewing techniques;
  • Research;
  • Legal documents and procedures applicable to case management and/or child support enforcement activities;
  • Court and legal system processes related to child support enforcement, family law or resolving contested judicial or administrative actions.

Skill in:

  • Analyzing and interpreting court orders and judgments to facilitate calculating current and arrears;
  • Collecting or recovering expenses, repayment, fees or obligations;
  • Using automated information and case management systems;
  • Using interviewing techniques to obtain needed information;
  • Preparing administrative documents;
  • Maintaining and organizing a caseload;
  • Determining appropriate action to be taken based on data and established policies, procedures, regulations, and guidelines;
  • Oral and written communications to establish and maintain an effective working relationship with a diverse group (clients, co-workers, attorneys, and other court and legal system staff);

Microsoft Office.

Ability to:

  • Learn the Federal, State and agency laws, regulations, rules and policies governing the child support enforcement program;
  • Learn the administrative processes for collecting child support payments; selected automated systems;
  • Learn the Arizona Child Support Services case management system, manual and automated enforcement tools and interfacing data bases;
  • Meet performance measure and data reliability goals.


  • One year experience as a Child Support Services Officer 1 in Arizona State Service or the equivalent in another jurisdiction. Any combination of training and experience that meet the KSA may be substituted.
  • Case management; investigative research and analytical ability; court order interpretation; collections experience.

For more information, contact Christine Hawn at 602 788-5890 ext 123 or email at