CNC Field Service Technician

CNC Field Service Technician

Join our team as a CNC Field Service Technician, providing key technical services and support. In this role, you will be responsible for installing, maintaining, and repairing high-tech CNC manufacturing equipment. This position is a direct hire, offering you the opportunity to work directly with innovative manufacturing technologies and progress in your career with a focus on continuous learning and growth.

Salary: DOE per year

Essential Duties and Responsibilities:

• Advanced troubleshooting, maintenance, and repair of high voltage (220-440v) and low voltage (12v-24v) electrical systems using schematics and multimeters.
• Conduct comprehensive evaluations with a multimeter to assess voltage, current, and resistance, ensuring all systems perform accurately.
• Interpret PLCs operations in conjunction with power supplies, input/output configurations, switches, and HMI components.
• Manage and resolve issues with servo drives and motion control systems, maintaining optimal performance of manufacturing equipment.
• Read and analyze pneumatic schematics to support the assembly or repair of machinery.
• Display an advanced level of mechanical skills in the disassembly and reassembly of complex electro-mechanical systems.
• Educate and guide customers during the installation and setup of CNC lathe controls and magazine bar feeding systems, ensuring smooth operations.
• Offer training to users on new systems, ensuring they are comfortable and proficient with new installations.
• Regular travel to client sites, requiring flexibility and commitment to outstanding client service.

Minimum Position Qualifications:

• High School Diploma or GED required.
• Strong communication skills for effective interaction with clients and team members.
• Proven customer service proficiency in high-pressure environments.
• Basic to intermediate computer competencies for efficient digital logging and customer file management.
• Demonstrated mechanical aptitude to manage installations and repairs efficiently.

Preferred Qualifications:

• 2-5 years of experience in field service roles, specifically with electrical and mechanical systems related to CNC machines.
• Formal training or certifications in electrical engineering or CNC machine operation.
• Experience with Fanuc, Mitsubishi, or Siemens CNC controls.
• Familiarity with handling both high and low voltage power systems.
• Capacity to adapt to flexible work hours and frequent travel requirements.

Skills:

• Expert proficiency in using electrical diagnostic tools, such as multimeters.
• Advanced mechanical skills, including the use of hand and power tools for machine repair and maintenance.
• Effective oral and written communication skills to clearly report and document service details.
• Strong analytical skills for problem-solving and troubleshooting technical issues.
• Excellent organizational skills and the ability to manage multiple tasks efficiently under tight deadlines.

Benefits:

• Competitive compensation package based on experience and qualifications.
• Extensive training and professional development programs.
• Health, dental, and vision insurance.
• Retirement savings plan.
• Generous paid time off and travel-related expense reimbursements.