CALL CENTRE AGENT (ID: 3127)

Position Id
3127
Location
Gatineau QC
Job Type
Contract Full-Time

Robertson Ottawa is proactively recruiting on behalf of our Elections Canada Client and awarded contract to supply temporary resources during the upcoming Electoral Event.

Position Title: CALL CENTRE AGENT

Government of Canadas Security is Required: Enhanced reliability
Languages: Bilingual - Intermediate
Location: Ottawa, Ontario
Start Date: May 16, 2019 (Tentative)
End Date: September 30, 2019
Daily Hours*: From: 8:00am to: 4:00pm

Job Description

Receive inbound calls from and place outbound calls to the general public related to the registration and voting process for the special voting rules. Excellent people skills are required that center on courtesy and customer service, as well as strong communication skills. Skills and abilities required include familiarity with general office procedures, the use of standard office equipment and software {Windows XP or higher, Word, Excel, Outlook, etc.).



What you will achieve in this role

(a) Receiving and routing inbound calls;

(b) Initiating outbound calls;

(c) Escalating and routing calls as necessary;

(d) Providing verbal responses to inquiries based on approved templates;

(e) Providing written responses to inquiries based on approved templates during peak periods, as required; and

(f) Exercising tact and judgement to deal with caller inquiries and ascertain their needs and working with computer word processing and email software.

(g) Determining the nature and purpose of inbound calls and routing as necessary;

(h) Examining transaction records of callers in call tracking system;

(i) Answering inquiries, addressing complaints and providing information by telephone;

(j) Inputting, processing and updating data and records;

(k) Recording and maintaining calls in call tracking system;

(l) Working in an automated environment;

(m) Working under pressure and meeting tight deadlines; and

(n) Shift work and overtime with little or no notice.



What you must bring to this role

Education: Secondary school diploma or an acceptable combination of education, training and experience at Elections Canada's discretion is required.

Experience: Minimum of six months experience in a call center or help desk environment is required.

Languages: Bilingual - Intermediate


Only those who are qualified will be contacted

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