Location:
PA

Salary Range:$80,000.00 - $90,000.00


Position Id:
16088

Position Responsibilities:
Reporting to the General Manager of a leader in third party logistics services.
The Business Systems Analyst II will be responsible for supporting all hardware and software issues for Blue Yonder/JDA in addition to other business systems. Provide escalated technical software and hardware problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions. Assist with various types of computer issues, from minor glitches in a new program to major problems with computer viruses and system crashes, provide one-on-one end-user training as needed. Provide resolutions for issues relatively complex in nature, including thorough follow-up support and closure, as well as educating the customer/user on system capabilities, and perform other related work as assigned.

Background Required:
  • Third Party Logistics business & warehouse systems support (Blue Yonder/JDA)
  • Install, troubleshoot, and develop technical solutions relative to hardware and software
  • Act as a technical and non-technical resource in assisting users with systems
  • Identify, diagnose, and resolve escalated issues (software, hardware, internet, etc.)
  • Maintain record of daily data communication transactions, problems and action taken, and installation activities within the company's specified ticketing database
  • Escalates urgent problems to appropriate personnel and resources
  • Creates conflict resolution procedures/workaround procedures when standard procedures fail
  • Document solutions and procedures for help desk issues
  • Assists with Reporting solution, providing analytical queries and tools for operational management as needed
  • Perform basic computer and RF repairs, workstation integration
  • Travel: up to 25%
  • Education: Bachelor’s degree (Computer Science or relevant degree)
  • Residence: Harrisburg, PA
Background Preferred (but not required):
  • Advanced Degree –MBA
  • Experience with DB2 SQL & MySQL
Other Essential Abilities and Skills:
  • Business acumen
  • Communication
  • Influential leadership
  • Change management
  • Strategic agility
If you are interested in this opportunity but you’re not ready to apply, please email the Practice Leader provided below with your questions.

Contact:
Senior Practice Leader: Zack Schneider
Warehouse & Distribution

zschneider@GlobalESG.com
330.664.9400, ext.128

Click here to apply online