Business Systems Analyst II
Location:
PA
PA
Salary Range:$80,000.00 - $90,000.00
Position Id:
16088
16088
Position Responsibilities:
Reporting to the General Manager of a leader in third party logistics services.
The Business Systems Analyst II will be responsible for supporting all hardware and software issues for Blue Yonder/JDA in addition to other business systems. Provide escalated technical software and hardware problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions. Assist with various types of computer issues, from minor glitches in a new program to major problems with computer viruses and system crashes, provide one-on-one end-user training as needed. Provide resolutions for issues relatively complex in nature, including thorough follow-up support and closure, as well as educating the customer/user on system capabilities, and perform other related work as assigned.
Background Required:
Contact:
Senior Practice Leader: Zack Schneider
Warehouse & Distribution
zschneider@GlobalESG.com
330.664.9400, ext.128
Click here to apply online
Reporting to the General Manager of a leader in third party logistics services.
The Business Systems Analyst II will be responsible for supporting all hardware and software issues for Blue Yonder/JDA in addition to other business systems. Provide escalated technical software and hardware problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions. Assist with various types of computer issues, from minor glitches in a new program to major problems with computer viruses and system crashes, provide one-on-one end-user training as needed. Provide resolutions for issues relatively complex in nature, including thorough follow-up support and closure, as well as educating the customer/user on system capabilities, and perform other related work as assigned.
Background Required:
- Third Party Logistics business & warehouse systems support (Blue Yonder/JDA)
- Install, troubleshoot, and develop technical solutions relative to hardware and software
- Act as a technical and non-technical resource in assisting users with systems
- Identify, diagnose, and resolve escalated issues (software, hardware, internet, etc.)
- Maintain record of daily data communication transactions, problems and action taken, and installation activities within the company's specified ticketing database
- Escalates urgent problems to appropriate personnel and resources
- Creates conflict resolution procedures/workaround procedures when standard procedures fail
- Document solutions and procedures for help desk issues
- Assists with Reporting solution, providing analytical queries and tools for operational management as needed
- Perform basic computer and RF repairs, workstation integration
- Travel: up to 25%
- Education: Bachelor’s degree (Computer Science or relevant degree)
- Residence: Harrisburg, PA
- Advanced Degree –MBA
- Experience with DB2 SQL & MySQL
- Business acumen
- Communication
- Influential leadership
- Change management
- Strategic agility
Contact:
Senior Practice Leader: Zack Schneider
Warehouse & Distribution
zschneider@GlobalESG.com
330.664.9400, ext.128
Click here to apply online