We are actively seeking an experienced Business Process Owner for an organization located in the Sacramento area! This role will manage and lead the workstream for the company CRM process area including developing a standard solution and common process design; providing necessary input for test cases, test execution and validation, data migration, and change leadership and training. Interested in more details? Connect with Julie Montera at julie@cpsg.com!

Core duties and responsibilities include:

• Serve as point of contact for the CRM process area workstream.
• Complete gap analysis, process design, configuration, and training updates for CRM releases.
• Manage workstream timeline and resource needs.
• Communicate financial impacts of process designs to CRM program lead for budget approval.
• Produce CRM Process Area Status Report.
• Identify, resolve, and escalate workstream risks, actions, issues, and decisions.
• Collaborate with Business Process Owners, CRM vendors, Change Management Lead, IT Program Lead and Business leadership.
• Work with Change Management Lead to develop stakeholder engagement plans.

Required skills and qualifications:

• Bachelor's degree preferred.
• 6+ years of experience, industry experience a plus. (waste management)
• Experience in process design and optimization preferred.
• Experience in complex system implementation preferred.
• Experience in Customer Service, Collections, Post-Collections, AR, Reporting and Dispatch preferred.

Compensation:

The annual salary range for this position is between $110K and $130K, depending on experience.

Apply:

For immediate consideration, please apply online. If you have any questions about the position or your candidacy, please contact Julie Montera at Julie@cpsg.com!

Confidentiality Guarantee:
All inquiries, applications, and referrals are held in strict confidence. To protect your anonymity, you may submit your resume without information regarding your current employer. Alternatively, you may contact us by phone to confidentially discuss our process and your interest in the position.

About ConnectPoint Search Group:
ConnectPoint Search Group provides Professional Search and Contract Staffing solutions in the fields of Accounting & Finance, Information Technology, Human Resources, and Administrative. We are locally rooted in the Sacramento Region and, with over two decades of solution-rich industry experience, our success for connecting talented professionals with the best positions at the best companies is unrivaled. We are the Sacramento Region’s Premier Boutique Search & Staffing Firm.

Getting connected starts with us. www.cpsg.com

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