Position Id
3481
Job Type
Contract Full-Time

Position: Business Insights Analyst, Cheque Fraud (Contract)

Duration: 3 to 6 months contract

Location: Remote for the time being and Later Markham, ON

JOB DESCRIPTION:

  • This role is responsible for monitoring fraud trends, investigating emerging threats and quickly developing and deploying new strategies to manage those threats. The strategist:
  • Must balance loss decisions with the impact to operational teams and the customer experience.
  • Is expected to develop and apply deep fraud and process expertise, and to leverage sophisticated tools/detection systems to manage risk/reward balance.
  • The successful candidate will work collaboratively with a diverse team of operational agents, Fraud solution developers, data scientists, business insights analysts and subject matter experts and applies fraud business expertise leveraging advanced tools and detection systems to manage risk appropriately. The incumbent will be accountable for loss and customer experience targets.

ACCOUNTABILITIES:

  1. Fraud Loss Management
  • Reviews daily fraud attacks to create segmentation and develop/implement fraud strategies while balancing the impact to the operational teams and customer experience
  • Makes adjustments to shifting network rules, liability requirements or other exogenous factors
  • Executes strategy design and configuration in all fraud prevention platforms (e.g. Faclon, TSYS, FIS, SQN, PRM, Citadel, DPS, VCas, Avant, Experian, Transunion), in alignment with the Change
  1. Management protocols
  • Supports case valuation and prioritization to optimize fraud management
  • Become a subject matter expert on the end-to-end operational process, transaction liability and regulatory requirements
  1. Process Support
  • Produce timely diagnostics to identify system, strategy and operational issues
  • Participates in defect analysis to identify and remediate fraud coverage gaps
  • Identify and assess new developing fraud trends as they evolve
  • Participates in the creation of monitoring and reporting by defining requirements and performing validation
  1. Partner Support
  • Maintain strong relationships with internal stakeholders such as Fraud Operations
  • Support the continuous improvement agenda for our operational partners

MUST HAVE:

  • 1-2+ yrs Data Analyst exp. in Cheque Fraud Strategy & payment processing
  • Power user in SQL or SAS or Python for data extraction/analysis/visualization – at least 1 year (more the better)
  • Data Mining and modelling – 1+ year
  • Able to present findings to a variety of stakeholders/audiences – 1+ years experience
  • Strong communication skills [to communicate strategy analysis to both technical & non-technical team members (verbally or via documentation)]

NICE TO HAVE:

  • Knowledge of machine learning
  • Agile experience
  • Undergraduate degree from a technical domain (e.g. finance, engineering, mathematics/statistics computer science), preferably from a STEM program
  • Proficient with data extraction/analysis/visualization tool (i.e. SAS, Python, Knowledge Seeker, Excel, Tableau)

ADDITIONAL SKILLS:

  • Demonstrated analytical, modeling and problem solving skills
  • Creative, Critical, Conceptual thinker, ability to wade through data and arrive at conclusions
  • Ability to take initiative and work independently under tight timelines
  • Ability to work collaboratively and build relationships
  • Motivated to constantly strive to find innovative ways to enhance capabilities

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