Business Development Director

Job Description

Client Summary:

Mission: Dedicated to supporting individuals with visual impairments, disabilities, and military backgrounds in achieving greater independence and confidence.
Services: Offers a wide range of programs (over three dozen) designed to serve people across various age groups, backgrounds, and ability levels.
Core Areas:
- Vision Support: Provides assessments, counseling, and tools to assist those with low vision.
- Career Development: Helps individuals with disabilities and Veterans build skills and find meaningful employment.
- Educational Programs: Supports children and young adults with complex needs in reaching developmental and social goals.
- Community Living: Promotes autonomy through programs focused on accessibility and inclusion.
Social Impact Ventures:
- Operates mission-driven businesses in areas such as customer support, accessibility consulting, light manufacturing, and logistics.
- Creates inclusive job opportunities and generates funding to sustain support services.

Position Responsibilities:

Accomplish new business development revenue goals for Social Business Enterprise;
Generate and follow up on leads for outsourced contact center services;
Responsible for sales production, performance and lead generation;
Partner with key support areas (i.e. Marketing, Communications, Human Resources, etc.) to ensure all client facing resources represent The Chicago Lighthouse’s compelling mission and vision that is enabled to “come to life” by the Social Business Enterprise’s success;
Develop and deliver Sales presentations and proposals;
Secure new contracts for our call center/ service center business sector by promoting the organization exceptional; services in the medical call center and other contact center space:
- Manage outreach initiatives for current contract enhancement opportunities, and new/prospective clients;
- Scope and contract development, and execution;
Lead, opportunity and pipeline management and tracking:
- Track all leads and opportunities in Lighthouses’ CRM system;
- Manage and report on prospect pipeline driving sufficient to achieve quarterly and annual sales targets;
Assist with goal setting and planning for social business enterprise team, including sales, financial, quality and customer satisfaction;
Serve as a passionate ambassador and advocate for the mission to serve blind, visually impaired, disabled and Veteran communities;

Experience & Skills:
Required Experience and Qualifications:

4+ years of outside sales experience required;
Proven experience in selling contact center services to clients, with a focus on identifying needs and delivering tailored solutions;
B2B sales experience required;
Ability to create a sales pipeline, focusing on outsourced contact center services;
Must be willing to travel, including overnight travel required;
Strong ability to understand the impact of operational initiatives from a sales perspective;
Ability to prepare reports and use of appropriate mode of communication. Must be proficient at analyzing data, building reports and making recommendations based on data and trends;
Bachelor’s degree in business administration or related field preferred;
Ability to multitask and meet tight deadlines;
Proven track record of lead generation, prospecting, and closing sales;
Proven success working in a fast-paced, high-growth environment;
Strong computer skills and understanding of spreadsheet software and CRM systems;
Self-motivated and comfortable working autonomously;
Excellent interpersonal and communication skills with the ability to communicate effectively with management and cross-functional teams;
Ability to build solid, lasting relationships with customers;

Preferred Experience and Qualifications: