Boats & Motors Sales & Service Operations Assoc
OBJECTIVE
This multifaceted role supports key areas of our business operations including service coordination, sales support, parts procurement, and customer service. The ideal candidate will thrive in a fast-paced marine environment, possess excellent organizational and communication skills, and demonstrate a proactive approach to cross-functional collaboration.
This position offers hands-on training and opportunities for professional growth within our dynamic marine business, making it a great fit for someone eager to expand their skills and advance within the organization.
ESSENTIAL FUNCTIONS
Service Operations
- Assist in creating and managing boat builds and service orders.
- Help schedule jobs and coordinate with technicians to meet delivery deadlines.
- Perform quality checks and assist in the review of boat builds, completed service work, and inbound shipments.
- Prepare, place, track and manage customer billing.
- Manage vendor claims.
Sales and Deliveries
- Support sales of rigged boat packages, including quoting and customer consultations.
- Participate in boat deliveries to customers on and off site including weekend and water deliveries when needed.
- Support weekend sales operations and participate in boat shows or related events.
Parts Procurement
- Order marine supplies for scheduled services and maintain appropriate inventory levels for stocking items.
- Create daily POs for our OEM product line.
- Coordinate with Boats & Motor buyer to update our ERP/website with any changes from the manufacturer.
- Work closely with vendors to ensure timely and accurate delivery. Follow up on open POs and communicate to internal and external customers with any delays.
- Ability to read, analyze and interpret schematics and technical drawings.
Customer Interaction
- Respond to customer inquiries via phone, email, and in person in a timely and professional manner.
- Provide accurate service estimates and obtain approval for work orders including growth work or scope change.
- Exceptional customer service skills, and maintain clear and courteous communication throughout the service process.
QUALIFICATIONS
Education / Work History
· Proven experience in a marine or automotive parts and service
· Strong knowledge of marine equipment preferred
· Experience with order and inventory management systems preferred
· Ability to work autonomously, self-starter, organized and able to multi-task
Job Skills
· Must be able to work in a fast-paced work environment.
· Strong attention to detail
· Good communication skills, neatness
· Ability to prioritize/organize and flexibility are critical to effectively perform this job.
OBJECTIVE
This multifaceted role supports key areas of our business operations including service coordination, sales support, parts procurement, and customer service. The ideal candidate will thrive in a fast-paced marine environment, possess excellent organizational and communication skills, and demonstrate a proactive approach to cross-functional collaboration.
This position offers hands-on training and opportunities for professional growth within our dynamic marine business, making it a great fit for someone eager to expand their skills and advance within the organization.
ESSENTIAL FUNCTIONS
Service Operations
- Assist in creating and managing boat builds and service orders.
- Help schedule jobs and coordinate with technicians to meet delivery deadlines.
- Perform quality checks and assist in the review of boat builds, completed service work, and inbound shipments.
- Prepare, place, track and manage customer billing.
- Manage vendor claims.
Sales and Deliveries
- Support sales of rigged boat packages, including quoting and customer consultations.
- Participate in boat deliveries to customers on and off site including weekend and water deliveries when needed.
- Support weekend sales operations and participate in boat shows or related events.
Parts Procurement
- Order marine supplies for scheduled services and maintain appropriate inventory levels for stocking items.
- Create daily POs for our OEM product line.
- Coordinate with Boats & Motor buyer to update our ERP/website with any changes from the manufacturer.
- Work closely with vendors to ensure timely and accurate delivery. Follow up on open POs and communicate to internal and external customers with any delays.
- Ability to read, analyze and interpret schematics and technical drawings.
Customer Interaction
- Respond to customer inquiries via phone, email, and in person in a timely and professional manner.
- Provide accurate service estimates and obtain approval for work orders including growth work or scope change.
- Exceptional customer service skills, and maintain clear and courteous communication throughout the service process.
QUALIFICATIONS
Education / Work History
· Proven experience in a marine or automotive parts and service
· Strong knowledge of marine equipment preferred
· Experience with order and inventory management systems preferred
· Ability to work autonomously, self-starter, organized and able to multi-task
Job Skills
· Must be able to work in a fast-paced work environment.
· Strong attention to detail
· Good communication skills, neatness
· Ability to prioritize/organize and flexibility are critical to effectively perform this job.