Bilingual Receptionist/Scheduler (English/Spanish)
Orlando, FL
Full-Time Regular
EB-5699057987
We are seeking a dedicated and friendly bilingual receptionist/scheduler to join our OB/GYN office team in Orlando and Ocoee. The ideal candidate will provide exceptional customer service, efficiently manage appointment scheduling, and assist with a variety of administrative tasks. Proficiency in both English and Spanish is required to ensure effective communication with our diverse patient population.
Key Responsibilities:
- Greet patients and visitors with a warm and welcoming demeanor.
- Answer phone calls and emails, providing information and assistance in both English and Spanish.
- Schedule and confirm patient appointments, ensuring accurate records in the scheduling system.
- Verify patient insurance information and collect co-pays and payments.
- Maintain a clean and organized reception area.
- Assist patients with completing forms and provide information on services offered.
- Coordinate with medical staff to ensure smooth patient flow and communication.
- Handle patient inquiries and resolve issues professionally and promptly.
- Perform additional administrative tasks as needed, including filing and data entry.
Qualifications:
- High school diploma or equivalent; additional education in healthcare or administration is a plus.
- Proven experience as a receptionist or in a similar role, preferably in a medical office.
- Bilingual proficiency in English and Spanish is mandatory.
- Strong interpersonal and communication skills.
- Exceptional organizational skills and attention to detail.
- Proficient in Microsoft Office Suite and experience with electronic health records (EHR) systems is preferred.
- Ability to work in a fast-paced environment and manage multiple tasks.
Benefits:
- Competitive salary
- Health insurance
- Paid time off and holidays
- Opportunities for professional development and growth
Key Responsibilities:
- Greet patients and visitors with a warm and welcoming demeanor.
- Answer phone calls and emails, providing information and assistance in both English and Spanish.
- Schedule and confirm patient appointments, ensuring accurate records in the scheduling system.
- Verify patient insurance information and collect co-pays and payments.
- Maintain a clean and organized reception area.
- Assist patients with completing forms and provide information on services offered.
- Coordinate with medical staff to ensure smooth patient flow and communication.
- Handle patient inquiries and resolve issues professionally and promptly.
- Perform additional administrative tasks as needed, including filing and data entry.
Qualifications:
- High school diploma or equivalent; additional education in healthcare or administration is a plus.
- Proven experience as a receptionist or in a similar role, preferably in a medical office.
- Bilingual proficiency in English and Spanish is mandatory.
- Strong interpersonal and communication skills.
- Exceptional organizational skills and attention to detail.
- Proficient in Microsoft Office Suite and experience with electronic health records (EHR) systems is preferred.
- Ability to work in a fast-paced environment and manage multiple tasks.
Benefits:
- Competitive salary
- Health insurance
- Paid time off and holidays
- Opportunities for professional development and growth