Bilingual Program Coordinator (Mental Health Services)
Ottawa, ON

Location: Ottawa, Ontario
Reports to: Assistant Director, Mental Health
Employment Status: Full-time, permanent
Bargaining Unit Status: Included
Annual Salary: $85,571.20 - $101,233.60
Language Requirements: Bilingualism in French and English is required
Schedule: 40 hours per week, Monday to Friday, On-call

About the Opportunity

Our client is a well-established, community-based organization providing a range of social, health, and support services. They are seeking a Bilingual Coordinator to oversee an intensive, live-in youth mental health program designed to support individuals experiencing complex mental health challenges.

This program offers structured, short-term residential support focused on stabilization, treatment, and transition planning. It operates in collaboration with external partners and aligns with provincial standards and regulatory requirements.

Reporting to the Assistant Director, the Coordinator is responsible for the overall leadership, clinical oversight, and day-to-day operations of the program.

What You Will Do

Staff & Program Leadership

• Lead recruitment, onboarding, supervision, and performance management of staff
• Provide regular individual and group supervision
• Offer clinical guidance to team members and oversee file quality
• Supervise clinical staff, including psychotherapy support where applicable
• Oversee daily operations, staffing coordination, and program delivery
• Facilitate team meetings, case reviews, and internal discussions
• Support scheduling and ensure appropriate staffing coverage
• Contribute to program development, evaluation, and quality improvement
• Collaborate with internal teams and external service providers
• Participate in public education and community engagement activities
• Ensure compliance with policies, legislation, and regulatory standards
• Participate in on-call rotation

Clinical Oversight

• Monitor client care plans, case management, and transitions
• Provide direct clinical support as required
• Support crisis response and risk management planning
• Ensure proper documentation, reporting, and follow-up on incidents
• Facilitate case conferencing and service coordination
• Oversee referrals and collaboration with external providers

Administration & Operations

• Oversee administrative functions including scheduling, reporting, and documentation
• Maintain accurate client and program records
• Support hiring processes in collaboration with HR
• Assist with budget oversight and resource allocation
• Prepare reports for leadership and funders as required
• Ensure readiness for audits, licensing, or accreditation processes
• Maintain program supplies, equipment, and operational needs
• Support ongoing policy and procedure updates

Qualifications

• Bachelor’s degree in Social Work, Counselling, Psychology, or a related field (required)
• Master’s degree in a relevant field (asset)
• Registration in good standing with a relevant regulatory body (required)
• Minimum 5 years of clinical experience supporting youth with mental health needs
• Minimum 2 years of leadership or supervisory experience
• Eligibility or certification to provide clinical supervision
• Strong leadership, collaboration, and decision-making skills
• Knowledge of mental health services, community resources, and applicable legislation
• Experience with risk assessment, case management, and therapeutic interventions
• Strong organizational and communication skills
• Proficiency with standard office software
• Access to reliable transportation
• Flexibility to work evenings and participate in on-call rotation

Language: Fluency in both English and French (spoken and written) is required

Additional Requirements

• Successful completion of a Vulnerable Sector or equivalent background check
• Language assessment may be required

What’s Offered

• Competitive compensation and comprehensive benefits
• Pension plan from day one
• Paid vacation and personal days
• Supportive and collaborative team environment
• Opportunity to contribute to meaningful, community-focused work