Bilingual Operations Officer
3 months - possible extension
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
The specialized Demands Team is a dynamic team responsible for handling demands for payment served to the Bank by the Canada Revenue Agency, Ministry of Finance, Revenue Quebec, Courts of law and other governmental agencies. A specialized Demand can be a Requirement to Pay, Garnishment, Writ of Seizure or Court Order. Customer profiles are reviewed in order to determine proper attach ability of the demand based on Provincial rules and regulations.
Flexibility required 8 am to 8 pm M to F
• Determine attachability of specialized Demands across Canada while abiding by Provincial Rules and Regulations. • Accurate entry into and updating the (BOR) Book of Records Data Base • Responding to specific Court Offices, Revenue Canada, and Revenue Quebec • Perform document retrieval activities with various areas of the bank • Provide knowledge and guidance to partners on issues that pertain to own area of responsibility. • Ensure Government Requirement and Service Level Agreements (SLA) are met in a courteous and efficient manner.
What you will achieve in this role:
What you will bring to this role:
• Bilingual (French/English). Must be able to communicate effectively and professionally both written and verbally with internal partners, government agencies, solicitors and other parties. • Demonstrate excellent time-management skills, and be able to meet/exceed timelines and SLA expectations. • An enthusiastic individual who demonstrates the ability to work in a high volume, fast paced, and high risk environment • Demonstrate high-level of accuracy and attention to detail. • Demonstrate the ability to make decisions to mitigate risk of loss. • Flexibility to adapt to changing requirements and demonstrates initiative. • Extremely self-motivated and team-oriented. • Works well with other team members and keeps all relevant individuals including, updated on useful information in a timely manner. • Strong PC skills are critical for this role
We thank you for your interest in the position, however, only those who are qualified will be contacted
Inclusion and Equal Opportunity Employment
Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.